IT Support Officer at SeamlessHR Limited

Job Summary

• We are seeking a highly motivated and technically skilled IT Support Officer to join our dynamic team.
• The IT Support Officer will play a critical role in supporting our People & Culture team in maintaining hardware systems and providing technical assistance to users.
• The ideal candidate is a proactive problem-solver with a strong technical aptitude and excellent communication skills

Responsibilities:

• Install, configure, and maintain hardware and software systems such as Google Chrome, Microsoft Teams, printers, and other network devices. 
• Troubleshoot hardware and software issues, identify root causes and implement effective solutions in a timely manner. 
• Provide technical support and guidance to employees regarding software applications, and general IT inquiries. 
• Assist the Information Security team with security software installation, user management, and data backup procedures. 
• Conduct regular laptop audits to ensure compliance with security protocols and industry standards. 
• Collaborate with cross-functional teams to implement IT projects, upgrades, and system enhancements. 
• Maintain accurate documentation of procedures, configurations, and troubleshooting steps. 
• Stay updated on emerging technologies, industry trends, and best practices in IT support. 
• Assist in asset management, including inventory tracking, procurement, and secure equipment disposal. 
• Take on other tasks as assigned by your line manager. 
• Apply and promote  SeamlessHR culture and core values at all times. 
• Undertake ad hoc duties as agreed. 

Requirements

• Bachelor's degree in Computer Science, or a related field from a reputable university. 
• Proven experience in IT support or related roles. 
• Strong knowledge of hardware, software, networking, and operating systems. 
• Proficient in troubleshooting technical issues and providing timely resolutions. 
• Familiarity with network administration and security principles. 
• Excellent communication and interpersonal skills. 
• Strong analytical and problem-solving abilities. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Highly organized with excellent attention to detail.

Seamstar Persona:

To successfully become a Seamstar, you will have to: 

• believe in our vision and mission; 
• be smart and result-oriented; 
• be honest; 
• be respectful; 
• be a good communicator; 
• be kind, yet firm when necessary; 
• be a good team player; and 
• know how to have fun and be willing to partake in team-bonding activities. 

Benefits

• Competitive salary. 
• On-site recreational/work-out facilities. 
• Tea/coffee whenever you work at the office. 
• Airtime allowance. 
• Career growth opportunity. 
• An opportunity to play an important role in building one of the top SaaS start-ups in Africa.