IT Support Officer at Sunlight Resources Limited

Job Responsibilities

• Provide user-level technical support for end-users, computers, printers, etc.
• Assist with cable network, security and internet management and troubleshooting
• Assist with data storage backups and technical documentation of IT systems and networks
• Maintain inventory and manages the procurement process in the acquisition of IT accessories, systems and assets
• Assist with deployment of new and refurbished systems
• Provide use level training on daily applications such as MS Word, Excel, Outlook, PowerPoint, Adobe and other basic computer applications
• Assist with end-user system updates and monitoring, such as spyware removal, virus checking; backup of data files, etc.
• Assist with user management; such as including/removing users from AD, email configuration, etc.
• Monitor printers, copiers and desk phones to ensure the proper functioning and attain regular maintenance
• Provide a high degree of professionalism, end-user satisfaction and work well with others
• Ensure proper documentation of knowledge base for recurring incidents and means of resolution.
• Take minutes of meetings and trainings.
• To effectively coordinate the affairs of IT Department and ensure the effective running of all system and machinery.