IT Support Specialist at FairMoney

Job Description

• You will be working as an IT Support Specialist in our Technology Division, which is now composed of 75+ people in Lagos, Bangalore, Paris, Türkiye, and remotely across the globe.
• We are building Engineering centres of excellence across multiple regions and are looking for smart, talented, driven engineers. This is a unique opportunity to be part of the core engineering team of a fast-growing fintech poised for more rapid growth in the coming years.

Roles and Responsibilities

• Design and deploy LANs, WANs, and wireless networks including servers, routers, firewalls, load balancers, switches, and other hardware.
• Configure, test, and maintain LAN/WAN equipment and related services.
• Identify, diagnose, and resolve network problems.
• Architect, create, manage and maintain Network, Server and PC health for clients
• Manage and deploy system configurations.
• Select and implement security tools, policies, and procedures with the security team.
• Monitor and maintain all levels of network security internally and externally.
• Create and maintain comprehensive documentation for all implemented networks.
• Troubleshoot hardware and software errors and document resolutions.
• Provide documentation and technical specifications for planning and implementing new or upgraded IT infrastructure.
• Facilitate timely IT vendor and service provider payments and ensure expenditure compliance.
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Lead desktop and helpdesk support efforts to resolve problems with limited disruptions.
• Manage access to unauthorized sites, downloads, and users on the network
• Configure QoS for optimal user experience and bandwidth usage, and set up accounts and workstations in Windows and MacOS environments.

Requirements

• A Bachelor's Degree in Computer Science, Information Technology, or similar.
• 3 - 5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development