IT Support Technician at WosAm Arena

Key Responsibilities

• Provide first-line technical support to end-users, including staff and event organizers.
• Troubleshoot and resolve hardware and software issues promptly and efficiently.
• Install, configure, and maintain computer systems and peripheral devices.
• Monitor and maintain network infrastructure, ensuring stability and security.
• Maintain accurate records of IT assets, inventory, and software licenses.
• Assist in the setup and support of audiovisual equipment for events.
• Stay up-to-date with technology trends and industry best practices.

Qualifications

• High School Diploma or equivalent; Bachelor's Degree in IT or related field preferred.
• Proven experience in IT support or a related role.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with Microsoft Active Directory.
• Familiarity with virtual server environments.
• Proficiency in hardware and software troubleshooting.
• Ability to work under pressure and in a fast-paced environment.
• Familiarity with WPA2 and other Wi-Fi protocols.
• Understanding of TCP/IP for networking.
• Knowledge of Azure or other related cloud environments is an added advantage.