IT Systems Administrator at Terra Energy Services Nigeria Limited

Duties and Responsibilities

• Ensures that all systems and devices on the company’s network are maintained functional and secured with minimum downtime (5%)
• Determine minimum acceptable notice for service outages.
• Communicate planned outages to staff.
• Determine and implement a work-around with redundancies to eliminate service outages
• Maintenance of all network devices
• Systems and software audit and inventory

Monitoring:

• Keep logs of client/user requests and IT issues comprising:
• Time of complaint
• Time of resolution
• Duration
• Resolution & Lessons learned.
• Advice HOD on status, and monetary implications for the company.
• Maintain an incidence report database showing incidence, time escalated, time-resolved, and lessons learned in the helpdesk portal.
• Assist the Head of IT in developing and monitoring KPIs.
• Liaising with our consultants and providers to ensure timely delivery and quality services at the best price.
• Ensure that the internal systems and network in the organization are maintained as agreed in SLAs or to company standards.
• Any other responsibilities/tasks assigned by the Head of IT.
• Establish and maintain strong working relationships with internal and external customers.
• Continually seek out new ways of improving the company’s operations.

Qualifications

• A Bachelor's Degree in Computer Science, Management Information Systems (MIS) or a related field.
• Minimum of 2 years of IT or digital skills-related experience in a multi-divisional organization.
• Good working understanding of IT concepts, Information security, and Cloud Computing. CCNA certifications are a plus.
• Good written and verbal communication skills
• Customer orientation and ability to work with people at all levels in an organization.