Junior Customer Service Officer at Khenpro Global Services

Job Description

• Preparing the Customer Service Guidelines.
• Solving all product or service-related issues of the customers.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.

Requirements

• Candidates should possess an SSCE certificate.
• Proven customer support experience
• 1 - 2 years work experience.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Previous experience working in a confectionery company is an added advantage.
• Must be ready to work on Saturdays

Salary
N30,000 - N35,000 / Month.