Maintenance Supervisor (Logistics & Material Handing Equipment) at Workforce Group

Job Summary

• Oversee all post-sales activities, ensuring efficient service, maintenance, and support for all MHEs as well as an oversight for all project technical and maintenance activities

Job Responsibilities - Key Result Areas

Team Management

• Lead and oversee the various technical activities across all functions and sites to reduce downtime and increase efficiency.
• Provide technical support for effective and efficient troubleshooting of complex equipment failure to facilitate timely restore them to default standard status.
• Enhance team productivity and skillsets trough training programs.
• Foster a culture of continuous improvements within the maintenance and technical team.

Service Optimization

• Develop and implement efficient service, maintenance, and repair strategies.
• Manage all repair of equipment failure and ensure timely and quality repair, guided by the standard operational procedure.
• Achieve and maintain high equipment uptime.
• Reduce mean time to repair of MHEs across all functions and sites.

Customer Satisfaction and Retention

• Establish and maintain strong customer relationship after-sales.
• Address customer concerns promptly and ensure high satisfaction levels.
• Improve customer retention rates trough proactive support.
• Implement policies to enhance overall customer experience.

Compliance and Quality

• Uphold high quality standards in all maintenance and technical activities.
• Ensure hygienic, clean, and tidy work environment including workshop, battery bay and technical office across all operational locations.
• Ensure compliance with industry standards and regulations.

Spare Part Management

• Collaborate with procurement manager for timely availability of spare parts- efficient and effective inventory of spare parts, optimizing stock levels.

Performance Metrics

• Define key performance indicators for the technical and maintenance team.
• Monitor and analyse performance data to identify areas for improvement.

Cost Management

• Optimize operational cost without compromising service quality.
• Identify cost-saving opportunities in spare parts management.

Process Innovation

• Introduce innovative processes to streamline operations and activities.
• Stay updated with industry trends and implement best practices.

Reporting and Analysis

• Provide regular report on technical and aftersales performance.
• Conduct in-depth analysis to drive strategic decision-making.

Skills & Knowledge Requirements

• Excellent knowledge of electrical and mechanical troubleshooting
• Extensive knowledge of fleet management system
• Client Management Skill
• Ability to lead and motivate others.
• Analytical and problem-solving skills
• Strong interpersonal relationship skill
• People-management skills.
• Team Lead
• Project management
• Excellent equipment failure diagnosis skill
• Time management
• Proficient with Microsoft Office suite or similar software
• Technical report writing skill.

Key Performance Indicators

• Asset performance metrics (total uptime hours across all sites: 100% Uptime)
• Mean Time between Failure MTBF and Maintenance Backlogs & Overtime MBO routines, reporting and activities across all sites, not more than 24 hours for minor failures and not more than 72 hours for major failures (includes travel time)
• Periodical Learning and Development Initiatives (Training)- Maintenance Supervisor and Regional Technical Leads
• Net promoter score of satisfaction rating (90%)
• 0.001% asset damage across all sites resulting from technical personnel handling

Education and Experience

Education

• BEng, BTech or HND in Electrical, Mechanical, or other related Engineering discipline. MEng plus MBA will be an added advantage.

Experience

• A minimum of seven (7) years in material handling equipment industry with at least as two (2) years handling end to end technical operations.
• Hands on experience in operational and technical knowledge of various categories of battery-powered material handling equipment is a major advantage.
• Must have managed not less than 200 technical equipments for a minimum of five (5) years.
• Experience in material handling equipment planning, predictive and corrective maintenance execution.
• Effective post sales equipment maintenance strategies and processes which aid robust customer satisfactions and business enhancement.
• Excellent knowledge of fleet management system to monitor and promote equipment efficiency for continuous improved profitability.