O&M (Operations & Maintenance)Officer, NOC at U-Connect Human Resources Consulting

Job Description 

• We are seeking an experienced O&M Officer to join our team in the Operations & Maintenance section.
• The successful candidate will be responsible for overseeing and coordinating office administrative procedures, network monitoring, trouble ticket handling, and providing 24/7 network surveillance.
• The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a minimum of 2 years' experience in a similar field.

Key Responsibilities

• Oversee and coordinate office administrative procedures
• Assist with network monitoring, trouble ticket handling, and other related tasks
• Prepare periodic and special reports, manuals, and correspondence
• Provide 24/7 network surveillance, monitoring, reporting, and escalating incidents
• Dispatch O&M Field Technicians and track progress on trouble tickets and preventive tasks
• Update and maintain records in i-TSM and other databases
• Collect data, generate reports, and provide feedback to management
• Coordinate with other departments, subcontractors, and clients
• Maintain high levels of client service and respond to customer inquiries
• Ensure compliance with IMS procedures and policies.

Qualifications

• Minimum of HND in Electrical Engineering
• Minimum 2 years experience in a similar field
• Excellent communication and organizational skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Familiarity with network monitoring and trouble ticketing systems
• Knowledge of IMS procedures and policies.