Receptionist at Esporta Suites Hotel and Resorts Ltd

Responsibilities

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Requirements and skills

• Minimum requirement of a National Diploma or B.Sc in any Management related discipline
• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills.