Relationship Officer / Marketer at Balogun Gambari Microfinance Bank Limited

Job Purpose

• Relationship Managers will be responsible for the advertisement, business development and income generation in line with the bank’s financial forecast and Key Performance Indicators.

Duties and Responsibilities

• Achieve growth within the Key performance indicators; liability and risk asset generation, account opening and income generation.
• Evaluate creditworthiness by processing loan applications and documentation within specified limits.
• Develop referral networks and cross-sell products and services to accomplish quotas
• Ensure high levels of customer satisfaction through excellent sales service.
• Keep up to date with product information and accurately describe product features and benefits.
• Build and promote strong, long-lasting customer relationships.
• Identify emerging markets and market shifts while beingfully aware of new products and competition status.
• Develop and execute strategic plans to achieve sales targets and to expand the bank’s customer base.
• Effectively communicate value propositions through proposals and presentations.
• Identify market trends and conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking and referrals
• Negotiate/close deals and handle customer complaints or objections.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Continuously improve through feedback.

Qualifications

• Candidates should possess a B.Sc / HND in relevant fields
• Evidence of completion/ exemption from NYSC

Experience:

• Previous experience in a marketing capacity is strongly desired with Proven sales experience of consistently meeting or exceeding targets
• Thorough understanding of marketing and negotiating techniques
• Trend identification and product development

Skills:

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels societal levels.
• Proven ability to drive the sales process from plan to close
• Excellent verbal and written communications skills
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Basic understanding of sales principles and customer service practices
• Friendly, helpful, confident and engaging personality
• Excellent communication and interpersonal skills
• Ability to work in a goal oriented environment
• Ability to work in a team.