Retail Sales/Customer Service Officer   at Lorache Consulting Limited

Job Brief: This primarily role of this job is to provide excellent customer service and meet sales quotas for the Store. You will identify client needs, present and answer questions about our products and services and recommend first hand solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, the job holder will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

 Responsibilities are but not limited to:

Sales & Marketing: 

• Professionally aid customers in making informed choice of products to purchase using superior product knowledge.
• Meet established Branch Monthly Sales target by selling products and after sales services
• Identify idle products (i.e. products that had been in stock for over 3 months) in the branch and ensure they are pushed out.
• Maintain a clean environment within and around the Store Premises

Inventory Management

• Ensure good and proper assortment and display of products at the store
• Partake in stock count exercise with the internal and external auditors

Reporting

• Prepare and forward daily activity report to all applicable parties
• Send daily facility report as directed by Admin
• Customer Service Management
• Carry out all duties as it relates to Customer’s engagement end to en
• Carry other any other duties assigned to you.