Sales Officer at CED Africa

PRINCIPAL DUTIES AND RESPONSIBILITIES

RETAIL SALES

• Conduct presentations to demonstrate to potential clients the benefits of CED  products and services
• Determine new ways to make products appealing by observing the environment and current trends.
• Establish and nurture relationships with past customers and potential customers to facilitate sales
• Find potential customers through networking, cold calling and industry research to increase sales
• Use data to help customers understand how products can help them achieve their goals.

 CUSTOMER

• Responsible for the Experience Store Walk-through presentation and sales pitch including but not limited to customer order processing, customer design support and customer technical training.
• Partner with sales and marketing  to build, plan and execute key events to engage with partners and support the overall marketing and sales efforts
• Develop and implement a Retail Sales Plan with Partners/distributors
• Communicate new product developments to new and existing partners on a regular basis
• Engage with strategic partners to ensure alignment and successful execution of sales plans and support activities as well as ensuring effective growth strategies are in place for customers

FINANCIAL

• Responsible for delivering sales revenue targets for the assigned CED Experience Store.
• Responsible for the operations and profit targets of the store by ensuring store costs and managed effectively and within budget
• Responsible for meeting and surpassing the weekly & monthly CRM sales targets for the retail store including but not limited to DEMO Presentation, Consulting, and Closing deals/accounts.

 CUSTOMER EXPERIENCE MANAGEMENT  

• Tracking customer experiences across online and offline channels.
• Collaborating with other teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Perform product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.​
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Developing feedback surveys
• Scheduling in-person and online meetings with customers
• Thinking of ways to show appreciation to loyal clients
• And other methods to improve and maintain the overall brand experience
• Champion opportunities to consistently Improve the CED  customer service experience
• Establish and maintain healthy, long-term relationships with clients to generate repeat business and referral
• Discover customers’ needs and offer solutions to them through the company’s services or products

 RETAIL ORDER FULFILLMENT

• Conducts regular audits of transaction details to ensure all order processing maintains the required accuracy, customer service, and quality standards
• Respond to requests from internal and external customers to expedite order, correct errors, or investigate issues arising from product delivery.
• Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals

CUSTOMER SUPPORT

• Execute after sales activities; Provide after sales services and advice, e.g. provision of advice on after sale maintenance, provision of after sale maintenance, etc.

Ensure compliance with legal requirements;

• Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that CED  aspires to achieve in their efforts.
• Create solutions to problems; Solve problems which arise in planning, prioritizing, organizing, directing/facilitating action and evaluating performance.
• Implement sales strategies; Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
• Contact customers; Contact customers by telephone in order to respond to inquiries or to notify them of product updates or  any planned adjustments.
• Guarantee customer satisfaction; Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Communicate with customers; Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
• Provide customer follow-up services; Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
• Provide counsel on product as well as providing information on their features and attributes to clients or customers.
• Implement customer follow-up; Implement strategies that ensure post-sale follow up of customer satisfaction or loyalty regarding CED products.