Sales Operations Associate at Multigate Payments Limited

Description

Multigate is a leading provider of treasury, cash management, foreign exchange (FX) and cross-border infrastructure solutions. We specialize in offering businesses seamless, secure, and cost-effective ways to manage international transactions. Founded in 2017, Multigate’s vision is to advance Africa’s economy by enabling seamless and instant transactions for organizations in African markets trading regionally and globally. With its headquarters in Switzerland, the organization has operational bases in the United Kingdom, Canada, and Nigeria. With a commitment to innovation, customer service, and compliance, we aim to be the trusted partner for businesses navigating the complexities of the global financial landscape. 

As a Sales Operations Associate at Multigate, you will play a critical role in supporting our sales team and driving operational efficiency. This position involves working closely with sales leadership, analyzing data, managing sales tools, and optimizing processes to enhance the overall performance of the sales function. The ideal candidate is detail-oriented, data-driven, and passionate about enabling sales teams to succeed in a dynamic and fast-paced environment. 

Duties/Responsibilities 

• Sales Process Optimization: Identify inefficiencies in the sales process and recommend solutions to improve productivity and effectiveness. 
• Data Analysis and Reporting: Analyze sales performance data to provide actionable insights and support decision-making. Prepare regular reports for sales leadership. 
• Sales Tools Management: Oversee the implementation and maintenance of sales tools and CRM systems, ensuring they meet the needs of the sales team. 
• Sales Forecasting: Collaborate with sales leaders to develop accurate sales forecasts and monitor pipeline activity. 
• Cross-Functional Collaboration: Work closely with marketing, finance, and product teams to align sales strategies with overall company goals. 
• Training and Support: Provide training and support to the sales team on tools, processes, and best practices. 
• Contract Management: Assist in managing and reviewing sales contracts, ensuring compliance with company policies and regulations. 
• Market Research: Conduct research on industry trends, competitive landscape, and customer needs to inform sales strategies. 
• Performance Management: Develop and manage performance metrics for the sales team, including setting targets, tracking achievements, and conducting regular performance reviews. Collaborate with sales leaders to implement strategies for improving team performance and achieving sales goals. 

Required Skills/Abilities 

• Ability to learn, adapt, and thrive in a fast-paced environment is required
• Proactive approach to task management and self-development 
• Ability to work autonomously and be part of the broader team 
• Appropriate handling of sensitive information 
• Excellent verbal and communication skills 
• Excellent interpersonal, negotiation, and conflict-resolution skills 
• Excellent organization skills and attention to detail 
• Strong analytical and problem-solving skills

Requirements

• Minimum 3years level of experience
• Knowledge of banking relationships and covenants 
• Strong analytical skills and financial / treasury systems literate