Scholarship Program Administrator at Workforce Group

Job Description

• This role will support the Frontline Workers Initiative by providing high-quality administrative support across a wide range of critical program areas and include engaging with company employees, students, student support advisor, university registrar and bursars, student service providers including travel, immigration and accommodation and a third-party education consultancy who manage the scholarship application and selection processes.
• Fluent in both French and English would be an advantage.

Duties

• Maintains physical and digital filing systems.
• Responds to emails and other queries.
• Draft and edit documents.
• Researches, compiles and summarizes information for reports or presentations.
• Completes onboarding process with new scholarship students which includes dialogue with student, completion of all documentation and updating scholarship management system in partnership with Student Support Officer
• Maintains records for existing awardees in scholarship management system
• Builds effective relationships with Bursar/Registrar at FLWi student universities to ensure good communication, issue resolution and seamless invoicing
• Support international students with visa application process and documentation.
• Collates payment information for authorisation for new and existing students including tuition invoices, other related costs and calculation of daily stipend payments
• Supports Group Communications with access to students for video footage, case studies and program reporting
• Provides ongoing administration support to students throughout the year including responding to queries and arranging travel
• Supports Student Support Officer with scheduling student appointments
• Provides excellent customer service to students at all times
• The Program administrator will work in close partnership with the Program Manager and Student Support Officer to ensure the smooth and efficient running of the program.

Requirement and competency

• B.Sc / HND
• Proven experience as an administrator within the education sector or scholarship program
• Familiar with the operation of university bursar/registrar departments
• Confident in supporting students across a wide range of topics
• Experience in working in fast paced environment, dealing with multiple stakeholders at all levels
• Strong IT and research skills
• Proficient in Microsoft office and project management software (current system is Nifty)
• Data management and entry skills, including the ability to maintain and improve digital filing systems.
• Accurate record keeping
• Bi-lingual French and English an advantage.