Senior Manager - Platform Management at MTN Nigeria

Mission:

Execute Digital Services’ platform strategy by identifying, developing, and managing platforms that have compelling and competitive propositions to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements.

Description:

• Implement and monitor Digital Services’ platform (including but not limited to (ayoba, MyMTN App, e-Marketplace, MTN Play) strategy.
• Grow platform revenues and subscriptions to exceed targets as specified in the business plan. 
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ platforms.
• Collaborate with cross-functional teams to identify and onboard new strategic platforms.
• Ensure platforms adhere to all MTNN and regulatory policies relating to digital products and services.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CRX, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a platform perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Monitor the documentation, development, testing, and launch of platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Provide accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
• Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Contribute and participate in all Digital Services’ Employee Engagement Program events, initiatives, discussions, and workshops.
• Contribute to the growth, satisfaction, and well-being of the team and the development of a team culture focused on growth, innovation, and stakeholder management.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTNN’s VB and values
• Stay abreast of and share information about new and existing regulatory policies, digital, industry, marketplace, and platform trends with the team

Education:

• A first degree in any Applied/Social Sciences or related discipline
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• Fluent in English
• Certification or training in marketing and (Agile) Project Management will be an added advantage.

Experience:

9 - 17 years’ experience which includes:

• A minimum of eight (8) years working in a small- or medium-sized digital organisation
• A minimum of five (5) years’ experience in customer acquisition, customer service, digital marketing, funnel optimization, lead generation, performance evaluation, product analytics, product and value proposition development, product life cycle management, and revenue generation on digital platforms
• Experience in A/B testing, channel optimization, Information Technology, messaging OTT, platform and product development, SEO, telecommunications, and UI/UX will be an added advantage.
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships at various levels within an established organization, influence stakeholders, and work as part of a cross-functional team.
• Experience in co-coordinating and dealing with external partners and suppliers and regulatory bodies such NITDA, NCC, Consumer Protection Council, etc. will also be an advantage