Service Fulfillment Technician at Fort Knox Group

Salary: 221,000

Duties and Responsibilities:

• Supervises laying of cables directly in trenches or string it through conduits running through trenches
• Conducts quality control of fibre project at all steps of implementation & acceptance in accordance with the following Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE & PVC Duct, Bridge Attachments, crossings (road, drainage, streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF, Site Entrance etc.
• Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of  HSE policy procedures.
• Plans and schedules project timelines and milestones using appropriate tools.
•  Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties.
•  Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
•  Inspects, approves and signs-off all implementation and as-builtdrawings steps and documentation.
•  Optimizes backbone performance and losses by reducing extra cable joints.
•  Manages technical discussion and problem resolutions with vendor and contractor.
• Submits all progress reports and documentation requirements of the retail business in the project implementation process.
• Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience.
•  Receives and manages service escalations from the Customer Experience and Advocacy unit, communicates the status and remediation plan and follows through till the issue is resolved.

Educational Qualifications & Functional Skills:

• A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience.
• A Master’s degree in Engineering, Computer Sciences or any other related field (preferred)
• Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband Service Operations in particular.