Shift Coordinator at Sigma Consult

Job Summary:

• We are seeking an experienced and motivated Sales Coordinator to oversee our sales operations.
• The ideal candidate will have a strong background in sales within the plastic or FMCG industry, ensuring efficient and accurate order processing, customer satisfaction, and sales team performance.

Key Responsibilities:

•  Order Management: Check data accuracy in orders and invoices. Contact customers/channel partners to obtain missing information or answer queries.
•  Coordination: Liaise with the dispatch department to ensure timely deliveries.
•  Reporting: Prepare monthly sales reports as desired by seniors (region-wise, product-wise, channel partners-wise, etc.).
•  Sales Team Oversight: Monitor the sales teams progress, identify shortcomings, and inform/update the reporting manager.
•  Target Achievement: Ensure sales targets are met and report any deviations.
•  Customer Support: Respond to complaints from customers/channel partners and provide after-sales support when requested.
•  Communication: Inform customers/channel partners of unforeseen delays or problems in executing and/or dispatching the order.
•  Product Knowledge: Stay up-to-date with new products and features.
•  Promotional Activities: Assist in the preparation and organizing of promotional material and/or events.
•  Payment Management: Ensure payments are received as per pre-decided credit terms, send reminders, and follow up with channel partners/customers.
•  Data Analysis: Compile and analyze statistical data using modern and traditional methods to collect them.
•  Consumer Insights: Collect data on consumers, competitors, and the marketplace and consolidate information into actionable items, reports, and presentations.
•  Feedback Communication: Communicate important feedback from customers/channel partners with the sales team and concerned departments.
•  Record Maintenance: Maintain and update sales and customer records.
•  Sales Forecasting: Forecast sales for respective customers/channel partners.

Qualifications:

•  HND/BA in Marketing or Business Administration.
•  5-10 years experience as a sales representative in the plastic or FMCG industry.