Social Customer Service Officer at Willers Solutions

Responsibilities

• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information about company’s products to increase customer satisfaction.
• Acknowledging and resolving customer complaints, providing them with appropriate solutions and alternatives to ensure resolution.
• Communicating with customers through various social media platforms, attending to their queries, concerns, and comments.
• Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
• Staying informed on social media trends, innovations, and changes.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Keeping records of customer interactions, transactions, comments, and complaints.

Requirements

• B.Sc in Customer Service, Social Media Management or a related field.
• A minimum of 2 years proven experience as a social customer service rep or a similar role.
• Working knowledge of variety of social media platforms is MUST.
• Solid customer service skills.
• Good communication and interpersonal skills.