Student Support Advisor at Workforce Group

Job Description

• We are seeking a skilled and experienced Student Support Advisor for its client. A bi-lingual (English and French) individual to provide one to one student support to undergraduate students benefitting from the Frontline Workers Initiative scholarship program studying in their home country or abroad.
• The ideal candidate must be efficient, detail-oriented, and skilled in developing and maintaining internal and external relationships with a background in academic and pastoral student support at an undergraduate level.
• This role is an integral part of the Frontline Workers Initiative, a philanthropic university undergraduate scholarship program for children of eligible company employees. The FLWi supports students across five countries Cameroon, Cote d’Ivoire, Nigeria, Rwanda and Zambia.
• This role will include engagement with Company employees, students, university employees including academic personnel, registrar and bursars and a third-party education consultancy who manage the scholarship application and selection processes.

Duties

• Provides guidance and mentoring to scholarship students in order to monitor progress, ensure academic success and direct them to locally-available resources for assistance through regular check-ins with students
• Monitors academic performance through official university reports/student portal and raise concerns if student is at risk of failing to meet terms of scholarship
• Provides recommendations on remedial action and produce a personalised report for students at risk of losing their scholarships through poor academic performance
• Builds effective relationships with Bursar/Registrar at FLWi student universities to ensure good communication and issue resolution
• Supports onboarding on new scholarship students in partnership with program administrator
• Prepares international students for move overseas and support international students with visa application process and documentation.
• Provides general support and problem solving for student queries or concerns
• Communicates with parents/guardian of student on a regular basis to ensure they are engaged with the program and their childs progress
• Maintains comprehensive records within program project management software (current system is Nifty)
• Provides student updates for internal presentations and external publications
• Provide flexibility in working hours to accommodate student availability especially international students who are currently based in UK, Canada and Australia time zones
• Provides regular updates to line manager on student progress and challenges

Requirement and competency

• BSc / HND
• Proven experience in supporting undergraduate university students with academic and pastoral support
• Familiar with the operation of university bursar/registrar departments and academic procedures
• Confident in supporting students across a wide range of topics
• Knowledge of student visa processes for international study
• Familiarity with overseas education/academic systems would be advantageous
• Bi-lingual – French and English
• Accurate record keeping
• Outstanding communication and interpersonal skills
• Time management, multitasking, and flexibility
• Excellent organizational skills
• Accuracy and attention to detail
• Proactive approach to problem-solving and process improvement
• Outstanding relationship building and management skills.