Success Advisor (School of Computing) at Miva Open University

Job Description

• As a Success Advisor, you will provide comprehensive support and guidance to students enrolled in the School of Computing programs.
• Your role will involve assisting students in achieving their academic and personal goals, as well as fostering a positive and successful learning experience.

KEY RESPONSIBILITIES

• Provide personalized guidance and support to students in the School of Computing throughout their academic journey, ensuring their success and overall satisfaction.
• Assist students in selecting appropriate courses, understanding degree requirements, and developing academic plans aligned with their career aspirations.
• Collaborate with students to identify their short-term and long-term goals, and develop strategies to help them achieve academic and personal success.
• Track students' academic progress and proactively address any issues or challenges that may hinder their success. Provide regular feedback and suggestions for improvement.
• Help students develop effective study habits, time management skills, and other essential strategies to enhance their learning experience.
• Connect students with appropriate resources and support services available at Miva Open University, such as tutoring, career counseling, and library services.
• Promote student retention and engagement by actively engaging with students, addressing concerns, and fostering a sense of community within the School of Computing.
• Maintain regular communication with students via email, phone calls, virtual meetings, and other channels, ensuring timely responses to inquiries and providing relevant updates.
• Maintain accurate and up-to-date student records, including academic plans, progress reports, and communication logs.

QUALIFICATIONS AND SKILLS:

• Bachelor's degree in a related field (Computer Science, Information Technology, or a similar discipline).
• Previous experience in student advising, counseling, or related roles is highly desirable, particularly in an online learning environment.
• Experience working with diverse student populations is a plus.
• Solid understanding of computer science and information technology programs, curriculum requirements, and industry trends.
• Familiarity with online learning platforms and student support systems is advantageous.
• Excellent written and verbal communication skills, with the ability to effectively communicate complex information to students in a clear and concise manner.
• Strong interpersonal skills with the ability to build rapport, establish trust, and work collaboratively with students, faculty, and staff members.
• Proven ability to identify challenges, analyze situations, and provide appropriate solutions and support to students.
• Exceptional organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Proficiency in using online learning platforms, student information systems, and other educational technologies.
• Familiarity with productivity tools (e.g., Microsoft Office, Google Suite) is essential.