Ticketing Officer at The Confederation of African Football (CAF)

Responsibilities

• Process ticket sales and reservations via various channels (phone, online, in-person).
• Issue tickets and ensure proper delivery (e-tickets, physical tickets).
• Address customer inquiries related to ticketing procedures, and troubleshoot any issues.
• Maintain accurate records of ticket sales and inventory.
• Assist with the development and implementation of ticketing strategies for CAF events.
• Work collaboratively with other departments within CAF to ensure a seamless ticketing experience.

Requirements

• Bachelor’s degree in business administration, Management, or equivalent.
• Minimum of 2 years of experience in a ticketing role (event ticketing, travel ticketing, etc.)
• Strong understanding of ticketing systems and procedures.
• Excellent customer service skills with the ability to handle inquiries professionally and courteously.
• High level of proficiency with Microsoft Office and other modern IT tools.
• Strong Analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Stakeholder management and Influencing skills.
• A passion for football and a deep understanding of the African football landscape, is an advantage.
• Fluent in two of CAF official languages (English, French & Arabic) both written and spoken.

Benefits

• An interesting and varied job in an exciting and innovative international organization.
• Attractive employment conditions.
• The opportunity to be part of a highly committed international team.
• Quality social security coverage.
• An excellent pension schemes.