Tutor Support Personnel at Tuteria

Job Description

• We are looking to hire a super-smart person to work with us and our tutors as a Support Personnel
• Our ideal candidate is a highly intelligent individual who is passionate about education and has a track record of excellence.
• In this role, you will work with the Tutor Success team in supporting our tutors in various ways to improve overall satisfaction.
• Our team is small but highly effective, so your voice will be heard and your ideas will make meaningful contributions to the business.
• This is a full-time role based in Tuteria's office in Gbagada, Lagos, Nigeria.

What you'll be doing
You will:

• Design and implement policies and guidelines for tutors
• Review tutor applications and oversee the vetting process
• Manage and resolve tutor issues and complaints
• Collect, organize, and analyze opinions and data to solve problems, explore issues and predict trends.
• Develop and implement strategies to onboard more tutors.
• Maintain team productivity and morale and take steps to keep tutor retention strong.

What it'll take to succeed
You:

• Be a graduate from a recognized higher institution. (Having a 2:1 degree preferably)
• Have a formal background or experience in education (Although not mandatory, it is an added advantage). Previous experience in project coordination, business analysis, or similar roles is preferred.
• Have a passion for education and community development.
• Have a track record of executing a high-impact project from start to finish.
• Have outstanding communication skills (oral and written).
• Have good listening skills.
• Have analytical skills to solve problems, explore issues, monitor and analyze trends.
• Be forward thinking, creative and innovative.
• Be able to work in a team and collaborate effectively.
• Be able to drive initiative and be project-oriented.
• Have good people skills.
• Be able to pay attention to details.
• Be able to manage time.
• Have excellent organizational and multitasking abilities.
• Have a functional laptop, and the ability to use the computer, especially working with applications such as MS Excel, Google Suite, and Dropbox.

What we offer
At Tuteria, we believe people who do great work deserve great support. Here are some of the benefits of joining our team:

• Salary: N120,000 Monthly
• Comprehensive medical insurance
• Annual learning development stipend
• 10 days of paid leave excluding public holidays
• Up to 12 weeks of paid maternity / paternity leave
• Company pension contribution.