Weekend Customer Service Advisor at Tekra Global Concepts Limited

Requirements

• Ensure the smooth running of the customer service/administrative department
• ·Handle complaints from customers and escalate to a higher authority if necessary
• Ensure all calls, messages made to the office phones are answered promptly and returned when necessary.
• Communicate courteously with customers by telephone, email, social media (whatSapp, instagram) letter and face to face.
• ensure that the needs of customers are being satisfied
• Carry out feedback of all services used and document
• Make cold calls to confirmed potential clients
• find ways to measure customer satisfaction and improve services
• meeting with other managers to discuss possible improvements to customer service
• Dispatch drivers for services
• Ensure brand presence on relevant sites online
• Administrative role
• Maintain an up to date database of clients
• keep accurate records of discussions or correspondence with customers
• Keep detailed records of services carried out
• Ensure that personnel  files are properly maintained and kept confidential
• Maintain an up to date database of all office expenditure: petty cash, major expense etc
• Maintain an up to date database of all income received
• Adhere to manage the approved budget
• Submit all reports to supervisor as at when due
• Account for all approved budget fund.

Requirements

• This position is open to preferably female candidates.
• Candidates should reside around Mabushi, Wuse, Life Camp & environs.
• Must be computer literate with good knowledge of internet browsing, social media & MS-Ofice.
• Must have good English communication skills.

Working Days

Friday, Saturday and Sunday.