Latest Jobs at Infytel Communications

Role Description

• This is a full-time on-site role for an Admin Officer at Infytel Communications in Lagos.
• The Admin Officer will be responsible for general administration tasks, communication, administrative assistance, customer service, and organization skills.

Key Responsibilities

• In charge of all general office operations.
• Responsible for facility management and statutory bills (electricity, waste management, etc.)
• Received and processed communication channels, including email, phone
• Answered employee questions regarding administrative matters and redirected, as necessary, to the appropriate party
• Prepared expense reports and office budgets.
• Hired maintenance vendors to repair or replace damaged office equipment.
• Maintained and updated company statutory documents and information
• Organized events and meetings
• Maintained company assets register by capturing details of all assets in use by a team member

Qualifications

• General Administration and Administrative Assistance skills
• Excellent communication and customer service skills
• Strong organizational skills
• Attention to detail and ability to multitask
• Proficient in using office software and tools
• Prior experience in administrative roles
• Bachelor's degree in Business Administration or a related field
• Knowledge of technology solutions is a plus

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Responsibilities

• Leverage 10+ years of experience in application support to provide exceptional technical support to end-users throughout the Actimize implementation lifecycle (pre-go-live, go-live, post-go-live).
• Partner with Business Analysts and Developers to gain thorough understanding of Actimize functionalities and configurations specific to the client's implementation.
• Collaborate with the implementation team to ensure a smooth transition from development to user acceptance testing (UAT) and production rollout.
• Develop and maintain comprehensive user documentation for 
• Actimize, including FAQs, troubleshooting guides, and quick reference materials.
• Provide first-line technical support to end-users, resolving  inquiries, troubleshooting issues, and escalating complex  problems to the development team.
• Analyze user feedback and identify opportunities for system  improvement and configuration optimization.
• Participate in knowledge transfer sessions to train new support  staff on Actimize functionalities and support procedures.
• Monitor system performance, identify potential issues, and  proactively address them to minimize disruptions.
• Stay up-to-date on the latest Actimize releases, updates, and  best practices to ensure efficient support.

Qualifications

• Bachelor's degree in Computer Science, Information  Technology (IT), or a related field (preferred).
• 10+ years of experience in application support with a  demonstrated ability to troubleshoot and resolve complex  technical issues.
• Experience supporting financial services applications or risk  management solutions is a plus.
• Working knowledge of Actimize functionalities or a similar  financial crime risk management platform is highly desirable.
• Excellent problem-solving and analytical skills with a strong  focus on customer satisfactio

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Role Description

• This is a full-time on-site role for a Solutions Architect located in Lagos.
• As a Solutions Architect, you will be responsible for designing and implementing technology solutions that meet the business requirements of our clients.
• You will collaborate with clients to understand their needs, assess their current technology infrastructure, and develop scalable and secure solutions.

Qualifications

• Strong background in Solution Architecture, Consulting, and Software Development
• Must have over 10 years of experience
• Experience in integrating diverse systems and technologies
• Ability to analyze complex business processes and identify optimization opportunities
• Excellent problem-solving and analytical skills
• Strong communication and presentation skills
• Ability to work independently and in a team
• Experience in the technology industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or a related field