Career Opportunities at OptiHuman Consulting Limited

Our client is a renowned and luxury hotel in Lagos, offering various hospitality services and amenities for the great experience of their guests.

We hope to fill the position below with exceptional talent with a proven record of successfully delivering on goals and suitable for our client’s business.

Specific Responsibilities

• Process reservations from the sales office, and travel agents.
• Formulate and maintain reservation records by date of arrival and alphabetical listing.
• Receiving and providing solutions to clients' inquiries and complaints.  
• Understanding of the credit policy of the business and how to code each reservation.
• Provide an exceptional call center experience to all callers by staying updated, efficient and intuitive during the call process. 
• Ensure compliance to all security and safety standards. 
• Stay updated with information on facilities and amenities required to keep the hotel competitive, involving the possessing the great  knowledge of all suites, rooms, hotel, promotions, as well as the local area and closest competitors. ensure guests are aware of these range of benefits applicable to them at the time of reservation.
• Regularly communicate with the Front Desk to confirm reservations.
•  Make arrangements for client’s travel programs.
•  Track future room availability based on reservations, and help develop forecasts for room revenue and occupancy.
•  Maintain a clean and neat appearance and work area at all times.
•  Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.

Requirements.

• 3+Years experience as a Reservation Agent.
• The Ideal candidate should hold a Bachelor's degree in any related discipline. 
• Excellent people and problem-solving skills.  
• Knowledge of various hotel related systems and scheduling system
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to handle and maintain confidential information.  
• Able to work with minimal supervision.
• Good analytical and exceptional customer experience skills 
• Excellent written and verbal communication skills.
• Working experience in using office equipment.
• Ability to resolve the clients' issues promptly. 
• Good data entry skills.  

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Our client is one of Nigeria's indigenous industrial groups operating in the energy and non- energy sectors. They carry out Operation and Maintenance of Offshore Production and Storage Facilities; Offshore and Onshore Logistics Support Services; EPCI of Oil and Gas Facilities; Mooring and Installation; Chartering and Management of Offshore Support Vessels; Procurement and Materials Supply services; Training and Manpower Development; Bunkering Services; Tank Farm Operations etc.

Specific Responsibilities

• Establish one-on-one relationships with drivers to sustain and uphold Continental Express team-oriented culture.
• Perform administrative functions, including repair, ordering maintenance and compliance documentation
• Maintain fleet records, renew  vehicle registrations, permits, documentation etc.
• Work with drivers to establish a service route in a company-provided vehicle
• Coordinate and schedule third-party vendors for equipment installations and/or repairs.
• Ensure safe and reliable vehicles are available to meet operational requirements.
• Take the lead in understanding, communicating, and resolving any vehicle issues related to safety, hardware & software failure, or preventative maintenance.
• Collaborate with safety, human resources, billing, and other internal departments as necessary.
• Monitor and analyze all opportunities to cut costs and make the job more effective.
• Management of accidents/incidents and work with insurance carriers to resolve claims
• Develop and maintain standard operating procedures.
• Ensure quality and proactive responses to the needs of vehicles and staff.
• Responsible for sourcing, hiring and training of new drivers.
• Respond to and handle emergency situations with composure and logic
• Direct accountability of an operational budget and financial tracking of all fleet expenses and expenditure.

Requirements

• 5+years experience as a Fleet Supervisor and related field.
• The ideal candidate must hold a bachelor's degree in any related discipline.
• The candidate should be able to set and monitor a budget.
• Good problem solving skills-solving critical thinking and decision-making skills.
• Understanding of basic vehicle mechanics,including the ability to identify when major repairs are needed.
• Great communication skills.
• The candidate must possess excellent leadership skills,goal setting, motivation and training.
• The candidate should possess multitasking abilities .
• Expert knowledge of best driving, delivery, vehicle maintenance and other industry practices