Job Openings at Canonical

What your day will look like

• Create automated testing approaches and infrastructure for validating reliability, performance, and resilience of cloud orchestration tools and applications
• Enable engineering teams across Canonical to develop software with confidence by making distributed system testing tooling available across the company
• Enhance continuous integration pipelines for deploying and testing Canonical's cloud native products such as Kubeflow
• Deploy, manage, and debug highly distributed systems
• Monitor and report on automated testing efforts
• Collaborate daily with a globally distributed team

What we are looking for in you

• Solid background in modern test processes and strategies
• Experience with Python or Go development
• Strong object oriented development skills
• Ability to develop and ship production grade modern web applications
• Working knowledge of continuous integration tools such as Jenkins, CircleCI, GitHub CI
• Knowledge of networking technologies and fundamentals
• Solid understanding of Linux system architecture
• A capacity for complex abstract thinking
• Capability for 2-4 weeks of international travel travel per year

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What your day will look like

Your day to day duties will include:

• Work from your remote home office and provide technical support for employees.
• Provide technical onboarding support for new employees.
• Provide technical and infrastructure support during international events.
• Be available to take ownership of new cases via telephone, email, and web
• Act as an internal customer advocate keeping them updated in a timely manner
• Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
• Contribute your findings to a common knowledge base and keep it up to date
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work in order to accomplish the most important and urgent tasks first
• Keep on learning as our products and services grow and evolve
• Maintain regular communication and information exchange with the rest of the team, locally and remotely
• Identify and suggest any opportunities to provide a better service

What we are looking for in you

• Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
• Experience in a Linux based environment gained through university subjects or work experience
• Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases
• Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
• Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
• Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux and recovering broken installations
• Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On.
• Ability to learn quickly, thrive on change, and handle the pressure of a customer facing job
• Written and verbal English communication skills
• Willingness to travel up to 4 times a year for internal events

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What you'll do

• Build robust, scalable, leading-edge container images
• Work on automated Ci/CD processes for building, testing and publishing our container images
• Write tools and tests for assessing security compliance and cloud-native compatibility
• Work in Python and/or Go to deliver new functionalities to our container-building tools
• Participate in strong engineering process through code and architectural review
• Provide technical feedback for the team's decision-making process
• Engage with the open-source community as a subject-matter expert
• Grow our knowledge base and write documentation
• Work in a collaborative, agile and globally distributed environment
• Mentor and help hiring
• Work from home with global travel up to 15% for internal and external events

Who you are - at least some of those statements apply to you:

• You are knowledgeable and passionate about software development
• You are a team player and have experience in collaborative development
• You have worked with CI/CD systems (e.g. Jenkins, GitHub Actions, Concourse CI, etc.)
• You have a track record of delivering timely, high-quality software
• You have experience with container images and containerised operations
• You master at least one container management/orchestration tool (e.g. Docker, Kubernetes, etc.)
• You have significant experience with Python and/or Go
• You are experienced with Linux systems administration and package management
• You have strong written and verbal communication skills to convey technical concepts
• You bring clarity to technical and engineering discussions
• You are someone who strongly believes that sharing is caring, and knowledge is power
• Your skills range from those of a Graduate to a mid-senior Software Engineer
• You have a Bachelor's or equivalent in Computer Science, STEM or a similar degree

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What you will focus on

• Design, implement and document system level Go code
• Model data, design database schema and implement data storage in a dqlite (SQL) database
• Maintain code quality through static analysis, unit and system tests
• Collaborate proactively with a distributed team
• Discuss ideas and collaborate on finding good solutions
• Work from home with global travel 2 to 4 weeks/year for internal and external events

What we are looking for in you

• You have experience programming in Go and C
• You are knowledgeable in networking and storage technologies
• You have experience with two or more of: cloud computing, virtualisation, containers, distributed systems, open source community
• You are curious, flexible, articulate and accountable
• You value soft skills and are enterprising, thoughtful and self-motivated
• You have a bachelor's or equivalent in Computer Science, STEM or similar degree