Fresh Jobs at Quidax

• What you’ll be doing
• As a retention specialist at Quidax, your primary goal is to ensure our customers keep using and paying for our products and services.
• You'll work closely with product development and customer service teams to address any issues and enhance the overall customer experience.
• You'll ensure that our customers stay engaged with and continue to use our products and services.
• You'll be the key player in maintaining customer loyalty and preventing churn.

What your day-to-day looks like

• Reach out to customers who may have shown signs of disengagement or expressed concerns.
• Analyze customer feedback collected from various sources, such as surveys, reviews, and social media.
• Collaborate with product development, marketing, and customer support teams to address customer pain points and ensure that the product/service aligns with customers' needs and expectations
• Engage with customers through emails, calls, or messages to maintain relationships and inform them about new features, updates etc

What you need to have

• 0-2 years of experience in customer retention
• Strong analytical and problem-solving skills
• You are able to work very well with data and analyse trends
• Remarkable communication skills
• Experience leading a retention team

Nice to haves

• Crypto experience
• Fintech experience

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Job description

• We are looking for a Compliance Officer to join our team and ensure that our operations comply with relevant laws, regulations, and internal policies.
• As a Compliance Officer, you will be responsible for identifying and mitigating compliance risks, conducting audits and reviews, and implementing compliance programs.
• We always and strongly encourage candidates from all backgrounds and identities to apply. With each new hire, we look to diversify, strengthen our team, and be more purposeful about building our culture. On the other hand, we look to give you the opportunity to grow, do the most impactful work of your life tackling problems that matter while being happy doing it.

About the Job

• The mission of the role is to own compliance within our organization and ensure that all activities are conducted in adherence to legal and regulatory requirements. You will work closely with different teams to assess and address compliance issues, provide guidance and training on compliance matters, and monitor ongoing compliance efforts. 

Here’s an example of what your day to day at Quidax might look like:

• Sync with your team lead on the direction for the week/day.
• Review alerts for potential money laundering, sanctions, and suspicious activity including conducting investigations and escalation to the Compliance Manager.
• Responsible for conducting sanctions and adverse screening for prospective clients as well related parties (e.g., directors, signatories and beneficial owners) using third party tools and public sources to identify adverse media, sanctions risk and/or politically exposed persons (PEPs).
• Review and document KYC for prospective customers at the time of on-boarding.
• Assist in preparing monthly and annual metrics for new customers, high risk individuals and foreign PEPs.
• Support with developing and maintaining compliance frameworks and policies.
• Assist in Compliance Monitoring Assessments.
• Assist in development, scheduling and tracking of periodic AML training.
• Work on ad-hoc projects as required.

Job requirements

What you need to have

• Minimum of first degree in any discipline is required.
• 2 - 3 years’ experience in Compliance. Audit and Risk may be considered.
• Ability to communicate clearly, learn fast and be flexible.
• A proactive approach to problem solving and delivering results.
• Exceptional attention to detail.
• Strong project management, time management, and organisational skills.
• Strong analytical and problem-solving skills.
• Ability to execute tasks with minimal supervision.

Nice to haves

• A Compliance certification (CAMS, CAFCA, DCP etc.)