Retention Specialist at Quidax

• What you’ll be doing
• As a retention specialist at Quidax, your primary goal is to ensure our customers keep using and paying for our products and services.
• You'll work closely with product development and customer service teams to address any issues and enhance the overall customer experience.
• You'll ensure that our customers stay engaged with and continue to use our products and services.
• You'll be the key player in maintaining customer loyalty and preventing churn.

What your day-to-day looks like

• Reach out to customers who may have shown signs of disengagement or expressed concerns.
• Analyze customer feedback collected from various sources, such as surveys, reviews, and social media.
• Collaborate with product development, marketing, and customer support teams to address customer pain points and ensure that the product/service aligns with customers' needs and expectations
• Engage with customers through emails, calls, or messages to maintain relationships and inform them about new features, updates etc

What you need to have

• 0-2 years of experience in customer retention
• Strong analytical and problem-solving skills
• You are able to work very well with data and analyse trends
• Remarkable communication skills
• Experience leading a retention team

Nice to haves

• Crypto experience
• Fintech experience