Latest Jobs at Interswitch

JOB PURPOSE

To set the direction and establish the approach for integrating information applications and programs for the Interswitch Group in order to support the objectives of the business.

RESPONSIBILITIES

• Define, implement, and execute the processes for the definition, maintenance, and conformance management of the Enterprise Architecture
• Update and maintain the key Enterprise Architecture deliverables.
• Establish and maintain contacts within business units and information system programs to understand business activities and business drivers, business requirements, solutions strategies and alternatives, etc., being considered and/or implemented
• Architectural leadership in the resolutions of inter-program and inter-project issues Conduct ongoing research and assessment of new analysis approaches for potential use within the Enterprise

BEHAVIORAL COMPETENCIES:

• Sees ahead to future possibilities and translates them into breakthrough strategies. Clearly identifies and prioritizes efforts and initiatives to have the greatest strategic impact on the organization.
• Creates new and better ways for the organization to be successful. Actively encourages and supports others' creativity; builds upon and strengthens new solutions in a positive and collaborative manner.
• Develops people to meet both their career goals and the organization's goals. Shares targeted feedback in a prompt, constructive, and encouraging manner.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Operates effectively, even when things are not certain or the way forward is not clear. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.
• Relates openly and comfortably with diverse groups of people. Maintains productive relationships with a wide variety of people and from a range of backgrounds.
• Applies knowledge of business and the marketplace to advance the organization's goals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.
• Consistently achieves results, even under tough circumstances. Focuses on key goals, even during setbacks and obstacles.
• Takes a broad view when approaching issues, using a global lens. Strong global thinker; effectively addresses global factors and their implications; cooperates across regions, navigating challenges and opportunities inherent in global organizations.
• Anticipates and balances the needs of multiple stakeholders. Probes deeply in order to gain a rich, detailed grasp of the priorities of different stakeholders; takes initiative to respond to stakeholder problems.
• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Volunteers promptly to help others and goes the extra mile to ensure the team's success. Recognizes everyone's contributions to the team.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Shares information that people want to know; gives appropriate context and details when speaking.

GENERAL EDUCATION:

First Degree in Computer Science with the relevant Enterprise Architecture Certification

EXPERIENCE:

General Experience 12-15 Comprehensive experience in Systems Analysis and Design as well as people management

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JOB PURPOSE

Manage the effective deployment of solutions through the combined application of software engineering and systems administration practices to create and redesign broad technical infrastructure and information systems to support the needs of the organization. Ensure stability and scalability, drive the overall availability, reliability and resiliency of Interswitch systems while anticipating capacity growth through careful planning and awareness of trends.

RESPONSIBILITIES

• Direct and oversee infrastructure developments and maintenance to ensure the continuous availability, reliability and stability of all applications to ensure minimal downtime and disruption to business operations
• Determine the vision and strategy for Interswitch Core Technology in line with Enterprise architecture and overall business objectives. Develop a strategic architecture plan ensuring data features are prioritized appropriately, estimates are reliable, benefits can be realized, and design activities are proactively monitored and tracked
• Lead definition of architectural standards for all technology services and components (applications, data, integration, technology, security, business). Present business and IT leaders with signature-ready recommendations for adjusting policies and projects to achieve target business outcomes that capitalize on relevant digital disruptions.
• Elicit the most complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
• Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Drive the security of all applications, ensuring that the appropriate security program is in place to minimizes breeches and ensure the uninterrupted availability of the infrastructure. Lead in detecting and analyzing identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.
• Develop, implement and drive adherence to business activities within the area of responsibility comply with relevant external regulatory technology governance, and internal policies to minimize business risk and to protect the reputation of the organization.
• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Use the organization's formal development framework to identify the team's individual development needs. Enable the team to deliver by providing technical guidance, coaching, development and feedback to ensure that they are able to deliver the required quality while also contributing to their engagement.
• Develop and/or deliver budget plans with guidance from senior colleagues.

BEHAVIORAL COMPETENCIES

• Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Applies knowledge of business and the marketplace to advance the organization's goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
• Operates effectively, even when things are not certain or the way forward is not clear. For example, remains calm and positive and keeps others focused during transitions or chaotic situations. Provides coaching or support to keep people moving forward despite incomplete information.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.
• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Creates new and better ways for the organization to be successful. For example, motivates others to find new and better ways to address challenges; provides support and resources for promising ideas. Encourages people to incorporate varied perspectives to strengthen the innovation process.
• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, connects with others on team projects and leverages their strengths and knowledge to deliver the best possible results.
• Champions the decisions of the team and operates in a way that builds team spirit.
• Uses compelling arguments to gain the support and commitment of others. For example, gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others' interests.

EDUCATION:

First Degree in Computer Science or related field.

EXPERIENCE:

Wide and deep experience providing expert competence (Over 10 years to 15 years). Experience of planning, managing and organizing resources within short / medium timescales within the overall policy framework. (Over 6 years to 10 years)

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Job Purpose

The primary purpose is to drive execution of our growth marketing strategies for MVNO products and services.

The incumbent of this role will be responsible for executing growth marketing B2C and B2B initiatives to support the achievement of business performance KPIs for Interswitch’s Telecoms business.

It requires building and scaling measurable marketing results through multiple channels, designing, and executing bespoke data-driven, cost-effective innovative ideas to drive growth across the funnel. Your job is to support the development and execution of marketing strategy (in line with the business strategy) to drive growth, improve efficiencies and increase revenue.

The Growth Marketing Manager should be analytical, and data driven with an obsession for tracking performance and the discipline to prove what’s working and what isn’t via insight from data.

Department:

Group Marketing & Corporate Communications

Reports to:

Divisional Head of Marketing, MVNO.

Key Responsibilities:

• Work with cross functional team (Product, Business, Sales, and Brand Marketing) to establish growth and brand strategies to support revenue and equity goals.
• Create, manage, and experiment with acquisition campaigns, retention campaigns and churn management campaigns to drive growth.
• Identify and target viable market segments with relevant product and services to build and sustain customer base.
• Develop and execute go-to-market strategy and execution of product launches for the product portfolio.
• Responsible for developing sound commercial justification paper (motivation documents) with clear objective, key initiatives, return on marketing projection, and budget to support growth marketing measures such as customer acquisition, customer retention, churn management and transaction growth.
• The incumbent will be required to provide strong support to the MVNO Head of Marketing in driving efficiency and effectiveness of the customer funnel including customer acquisition, retention and loyalty to dive business growth, engagement and customer lifetime value (CLV).
• Responsible for creating, testing, and refining compelling value propositions for customers.
• Work closely with the product management team to identify market opportunities and make recommendations on how they can be leveraged.
• Display in-depth understanding of the market, our customers, who are they, how they buy, and their motivations.
• Demonstrate deep understanding of competitors, channels, and routes to market. Understand the competitive landscape—be an expert on our competition and how they are positioned.
• Analyse data to monitor revenue performance and uncover areas for improvement.
• Prepare and present recommendations, reports, and findings from experimental data all the way up to the executive level.
• Support the development of content required for campaign deliverables (product videos, social media banners, infographic videos etc.) through internal and/or partner resources.

Education:

A good 1st degree from a reputable institution and relevant qualification will be an add advantage.

Experience:

• 5+ years of experience in Growth Marketing Digital Marketing, Product Marketing.
• Experience in Telecoms - B2C & B2B
• Knowledge of Google Analytics, Email Marketing, Performance Marketing, Excel, PowerPoint
• Prior experience in performance marketing and running structured growth experiments.
• Analytical and metrics driven.
• Excellent written and verbal communications skills and strong presentation skills.
• Self-starter with the ability to manage several projects in a fast-paced environment

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JOB SUMMARY

To provide compliance advisory and implement the Interswitch’s compliance standards in line with regulatory requirements, internal policies and applicable codes of conduct and best practices in order to maintain Interswitch’s legal, regulatory and ethical integrity.

KEY RESPONSIBILITIES

• Oversee the team reviewing and approving KYC cases logged on the onboarding portal
• Oversee the team reviewing the alerts generated on transactions monitoring platforms.
• Review and approval of suspicious /decline of suspicious activity and transactions reports
• Second level review of results of customer screening to ensure relevant actions are initiated for categories of customers like politically exposed persons and customers with matches on sanctions lists.
• Implement a compliance training plan including developing training materials and oversee the conduct training on compliance related activities to aid the understanding, adoption and seamless operation of AML/CFT/CPF, KYC, whistleblowing, and other compliance program
• Contribute to Compliance strategy and Compliance plan, highlight gaps and suggest improvements in current Compliance processes, systems and procedures
• Provide information required from AML/CFT related requests from regulators and law enforcement agencies
• Identification and implementation of strategic initiatives to improve the execution of compliance deliverables
• AML/CFT/CPF review and risk assessments of Interswitch products to ensure that all identified risks are mitigated
• Oversee the compilation and rendition of AML/CFT/CPF related compliance reports
• Completion of compliance related due diligence requests on Interswitch including completion of questionnaires and provision of required documents.

Qualification

A graduate degree In related field(s)

Possession of any of the below certifications will be added advantage:

• Designate Compliance Professional (DCP)
• Certified Anti-Money Laundering Specialist (CAMS)
• Certified Fraud Examiner (CFE) or
• Other relevant recognised professional certification.

General Experience

• At least 7 years of wide and deep experience in Compliance, Risk or other related fields

Managerial Experience

• Leadership experience in managing resources and people to deliver predetermined objectives.