Jobs at Interswitch

Job Purpose

The Information Systems Auditor will handle sections of individual engagements focusing on reviewing information systems controls and data, IT risks, and security that support various processes, products, and functions across the company. The role requires the requisite IT audit competencies to identify weaknesses, ensure sufficient controls in place, and provide assurance at the control level to support the overall audit engagements.

Responsibilities:

• Performs general and application control reviews for simple to complex computer information systems.
• Performs information control reviews to include system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance.
• Performs reviews of internal control procedures and security for systems under development and/or enhancements to current systems.
• Systems Control Testing
• Maintains and develops computerized audit software.
• Prepares audit finding memoranda and working papers to ensure that adequate documentation exists to support the completed audit and conclusions.
• Prepares and presents written and oral reports and other technical information in a pertinent, concise, and accurate manner for audit seniors to review.
• Consults with and advises administrators, faculty, and staff on various operational issues related to information systems, and on general business operations as needed.
• Follow up on audit findings to ensure that management has taken corrective action(s).
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, CAAT and/or systems.
• Conduct operational, compliance, financial and investigative audits, as assigned.
• Perform other functions as assigned by Internal Audit Management.

Competencies:

• IT Audit
• Data analysis skills
• ITGC
• IT Risks, threats, and vulnerabilities
• IT Security
• Application controls
• Database and network controls
• Business communication and presentation skills
• People skills

Education:

• Bachelor’s degree in Computer Science or related disciplines.
• Professional IT Audit Qualification – CISA, and other IT risk and security certifications.
• Professional internal audit qualifications a good advantage
• Other general IT certifications is a good advantage

Experience:

• 5 years relevant experience in IT Audit roles
• Prior experience working in fintech or payment services firm; Big 4 professional service firm; banking or other financial services firm, technology firms etc. will be an advantage.
• Hands-on experience in IT risk and control auditing
• Experience in data analytics techniques, continuous auditing and use of CAAT for audit execution
• Good understanding of the IT auditing techniques and use of tools
• Problem solving skills and ability to work under pressure

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JOB SUMMARY

To ensure the efficient and effective resolution of complex operational and product issues as it relates to transaction processing, product features/ platform use, and back-office operations such as Settlement, Dispute, Reporting, Product/Service-related implementation request Fulfilment.

KEY RESPONSIBILITIES

Team Management and Leadership:

• Lead and manage teams of 2nd level support engineers and executives, providing guidance, mentorship, and performance management.
• Develop and maintain training programs to enhance team skills and knowledge.
• Foster a collaborative and positive work environment, promoting team development and morale.

Issue Resolution:

• Oversee the resolution of complex operational and product issues escalated from 1st level support, ensuring timely and accurate troubleshooting as it relates to:
  • Settlement and reports delivery
  • Dispute management
  • Third party processing services
  • Switch Application configuration Implementation
  • Product Applications configuration Implementation
• Act as an escalation point for critical or high-priority issues, coordinating with other departments (technology, product, engineering, service delivery and solution implementation) to expedite resolution.
• Monitor and analyze support metrics to identify trends, root causes, and areas for improvement.

Process Improvement:

• Develop and implement support processes and best practices to enhance efficiency and effectiveness.
• Work closely with the product and engineering teams to provide feedback on product issues and suggest improvements.
• Participate in the development and testing of new products or features, ensuring support readiness.

Customer Experience:

• Ensure high levels of customer satisfaction by delivering quality support and maintaining strong customer relationships.
• Communicate effectively with customers, providing updates and setting expectations for issue resolution timelines.
• Gather and analyze customer feedback to inform support strategies and product enhancements.

Documentation and Knowledge Management:

• Create and maintain comprehensive documentation for support processes, common issues, and resolutions.
• Ensure that the knowledge base is updated regularly and accessible to both the support team and customers.

Reporting and Analytics:

• Generate regular reports on support team performance, customer issues, and resolution times.
• Analyze data to identify trends, measure team performance, and drive continuous improvement.

Collaboration and Communication:

• Collaborate with other departments, such as product management, engineering, and quality assurance, to share insights and align on customer needs.
• Represent the support team in cross-functional meetings and projects, providing input on support implications and requirements.

EDUCATION:

• A first degree from a recognized institution

EXPERIENCE:

• 8 - 10 years experience with at least 4 years in a supervisory capacity within FinTech Product operations and/or electronic fund transfer space

QUALIFICATIONS:

The below qualifications are also added advantage:

• Programming or SQL scripting skills
• ITIL knowledge/certification
• Lean Six Sigma certification
• API Integration and Support is an added advantage
• Intermediate understanding of Project management principles is also a plus