Job Openings at Fadac Resources

• Minimum of first degree in any discipline with 2 years of relevant experience in a similar industry
• Professional Certification in Customer Service Management is an added advantage.
• Excellent communication via telephone and email
• Problem-solving ability
• Ability to implement plans and instructions
• Ability to plan and execute plans

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Our client is tried and trusted in the dynamic logistics industry, and strive daily to be the preferred partner for shippers needing innovative, cost effective and integrated supply chain solutions to move their products from point of production to the point of consumption. Due to expansion, they are currently in need of an IT MANAGER.

Job Responsibilities;

• Manage information technology and computer systems.
• Plan, organize, control, and evaluate IT and electronic data operations.
• With a growing team, he manages IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
• Design, develop, implement, and coordinate systems, policies, and procedures.
• Create and maintain system architecture diagrams, process flows and other technical documents.
• Manages IT projects, including system upgrades, migrations, and integrations.
• Provide onsite technical support and training to end users.
• Perform system maintenance, troubleshooting, and performance tuning.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Collaborating with vendor and IT staff to ensure security of data, network access and backup systems.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness. Monitor and manage IT budgets, hardware and software purchases and vendor relationships.
• Attends workshops to learn latest techniques; organize workshops for team members to intimate them with the latest trends for them to be more efficient and increase their productivity.
• Keep management updated on activities and developments in the IT department.

Job Requirement:

• Bachelor’s degree in computer science (IT), Information System or related field.
• 8-10 years of progressive IT experience including a minimum of 3 years of project management experience related to ERP implementation and control.
• Proven experience in a job role that demonstrate excellent decision-making skills, problem solving skills, leadership capabilities and experience leading global teams.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Expertise in data centre management and data governance.
• Hands on experience with computer network, network administration and network installation.
• Experience managing diversified cross – functional teams along with strong oral and written communication and collaboration skills.

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Our client is Nigeria’s leading full service print and copy center offering quality printing solutions for everyday & corporate printing needs. Established with a firm commitment to efficient service and customer service satisfaction. Due to expansion they are in need of a Front desk officer.

RESPONSIBILITIES:

• Answer incoming calls and respond to inbound email messages
• Building and maintaining good relationships with key customers
• Resolving customer complaints quickly and efficiently
• Keeping customers updated on the latest services to increase sales through outbound calls and emails
• Ensure stationeries sales
• Expanding the customer base by upselling and cross-selling
• Handling online inquiries by sending quotations, closing deals and hand over to branches for the execution of jobs.

Updating database

• Preparing daily/weekly/monthly reports such as client database, call reports, big jobs, lead generation, deposit, machine counter, etc.

REQUIREMENTS:

• Minimum of first degree in any discipline with 2 years of relevant experience in a similar industry
• Professional Certification in Customer Service Management is an added advantage
• Excellent MS Office skills especially MS Word and excel
• Excellent communication via telephone and email
• Report writing
• Problem-solving ability
• Ability to implement plans and instructions
• Ability to plan and execute plans