Job Openings at Initiate International

Job Overview

• As the Head of Third-Party Processing Operations, you will spearhead operations that keep critical payment processes running smoothly across Chargebacks, Settlements, Reconciliation, Implementation, and Technical Support. Your leadership will be vital in ensuring seamless day-to-day operations while driving innovation in operational strategies.

Your Key Responsibilities:

• Lead with Impact: Steer the Operations Team to deliver top-tier performance, ensuring they meet business goals and continually raise the bar on operational excellence.
• Resolve Complex Issues: Act as the ultimate escalation point for high-stakes operational challenges—your problem-solving skills will be crucial in ensuring nothing stands in the way of seamless service.
• Strategize for Efficiency: Oversee team capacity and task prioritization, ensuring optimal resource utilization while aligning team efforts with the company’s big-picture goals.
• Monitor Performance: Keep a close eye on critical operations, escalate issues swiftly, and deliver timely reports that highlight trends, improvements, and next steps.
• Elevate Processes: Drive continuous improvement by fine-tuning operational processes, particularly those tied to third-party partners and payment schemes, enhancing overall efficiency.
• Customer-First Reporting: Develop tailored reports for clients, providing clear insights on operational performance and collaborating to address their specific needs.
• Lead Key Integrations: Manage integration projects with financial institutions, payment facilitators, and partners, ensuring smooth and successful transitions.
• Technical Mastery: Become the go-to expert on customer integrations, mastering APIs, deployment, and post-production support to guide both internal teams and clients.
• Ensure Uptime: Oversee resolution of production issues—whether they involve configuration, transaction processing, or systems maintenance—ensuring uninterrupted service.
• Drive Incident Management: Create and maintain incident management protocols, ensuring fast identification, resolution, and minimal client impact.

What You’ll Bring:

• A degree from a reputable institution.
• 8+ years of solid experience in financial institutions, card schemes, or payment networks, with a strong focus on technical operations.
• 3+ years of leadership experience, successfully managing large teams in high-pressure, high-stakes environments.
• Expert knowledge of payment processing systems, including message routing, authorization, clearing, settlement, and client connectivity.
• Hands-on experience with card payment technologies, reporting standards (ISO 8583, EMV Tokenization, 3D Secure, PCI DSS), and dispute resolution platforms like NIBSS IDRS, VROL, and Mastercom.
• A sharp analytical mind with the ability to solve complex problems quickly and efficiently.
• Outstanding communication skills, capable of breaking down complex issues for both technical and non-technical audiences.

Why You Should Join:

• People-First Culture: Join a team that values every member’s voice. You’ll be part of a culture that fosters respect, support, and open communication, where everyone works together to create something great.
• Continuous Learning: You’ll thrive in an environment that invests in your growth, offering training, technical talks, and a culture of knowledge sharing.
• Top-Notch Compensation: Competitive salary, health benefits, pension, annual bonuses, and perks designed to support your well-being and success.

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What You’ll Be Doing

• Review with Precision: Conduct second-level reviews of KYC documents to make sure everything aligns perfectly with the products customers have signed up for. You’ll be the second set of eyes ensuring that nothing slips through the cracks.
• Master the Field: Implement field compliance plans across the agent base and ensure that all the little details are just right. This is where strategy meets execution.
• Stay Ahead of the Game: Keep the PEP & UBO registers current, aligning them with best practices to stay ahead of the curve.
• Mentor and Empower: Lead by example. Coach, train, and mentor field staff to make sure compliance becomes second nature across the country.
• Keep Us Compliant: Review, update, and enhance company policies and procedures to ensure they reflect the latest legislation and industry best practices.
• Spot the Gaps: Develop and manage audit processes that catch non-compliance early, recommend smart solutions, and follow up to close those gaps.
• Guide and Advise: Act as the go-to person for KYC-related inquiries, providing clear and actionable advice to help keep us on track.
• Dig Deeper: Perform detailed Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) to ensure we know exactly who we’re dealing with.
• Solve with Impact: Take swift action on any non-compliance issues, devising realistic action plans to overcome challenges.
• Report with Insight: Keep the Chief Compliance Officer in the loop, providing regular updates on our compliance status with AML/CFT/CPF laws and regulations.

Requirements
What You’ll Need to Succeed

• A Bachelor’s Degree and at least 3 years of experience in Compliance.
• A recognized Compliance Certification, such as DCP or ACAMs.
• Strong knowledge of relevant laws and regulations, and the ability to interpret these within the context of our operations.
• A keen understanding of financial products, services, and internal processes.
• The ability to work autonomously, taking initiative and thriving in a fast-paced environment.

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About The Role

• As the Mobile Architect, this individual will play a pivotal role in crafting the architecture and design of transformative mobile applications.
• They will take charge of the technical vision for the mobile platforms, ensuring scalability, performance, and reliability on both iOS and Android devices.
• By collaborating closely in product planning, they will lend their technical expertise to drive innovation and align with the company’s ambitious business objectives.
• This role offers the opportunity to lead groundbreaking mobile initiatives in a vibrant and collaborative environment.

What You Will Do:

• Translate product requirements into comprehensive architectural documents and diagrams.
• Ensure architectural documentation is current and accurately reflects the application state.
• Make informed architectural decisions for new features and enhancements.
• Align architectural direction with the product’s strategic vision.
• Conduct rigorous code reviews, maintaining high coding standards and best practices.
• Safeguard the stability and reliability of applications under their oversight.
• Establish and refine processes that boost developer efficiency and productivity.
• Play an integral role in the recruitment of top engineering talent.
• Mentor and inspire junior engineers, fostering their professional growth.

Requirements
What You Should Bring:

• At least 5 years of proven experience in system design, architecture, and mobile development.
• Expertise in native mobile development using Flutter/Dart, Android/Java, and iOS/Swift.
• Strong coding skills in the Java programming language.
• A solid grasp of software quality assurance principles.
• A meticulous technical mindset with great attention to detail.
• Exceptional organizational and leadership capabilities.
• Outstanding communication and presentation skills.