Job Openings at INTERSOS

General purpose of the position

• Provides support to HoM in the daily management and coordination of the operational functions of the Mission
• Coordinates all operations (support) departments of the Mission including logistics and supply, assets, IT, fleet, warehousing, administration, finance and human resources in compliance with INTERSOS policies and local law
• Leads the Mission in the absence of HoM
• Contributes to further development of Mission strategy and operations in terms of objectives, activities, indicators, financial, material and human resources needed

Main responsibilities and tasks

Overview of the Operational Functions

• Works in close collaboration with Head of Mission and the Programme Coordinator to ensure overall coordination of the country programme, operations and strategy
• Provides timely analysis and advice to Head of Mission on all issues related to technical support functions and operations across the mission
• Liaises with donors and external stakeholders on operational issues
• Ensures all projects adhere to INTERSOS’s systems and procedures (administrative, financial and logistics) so that effective and efficient support functions contribute to quality programme delivery
• Directly supervises: Finance Coordinator, Logistics Coordinator, Human Resources Coordinator, and Heads of Field Offices to ensure that all country operations are carried out effectively and efficiently
• To review with the concerned Coordinators on the SOP and workflow of the Finance, Logistics and HR, and generate solutions to tackle challenges and ways of enhancement of effectiveness and efficiency of those functions while ensuring compliance. Strategic recommendations should be rendered, implemented and followed-up on.
• Ensure good mechanisms in inter-department communications to promote harmonized approach in attaining mission objectives.
• In collaboration with Human Resources Coordinator ensures compliance with all legal and administrative requirements of the country
• Supports projects in timely preparation of monthly projected expenditures and analyses financial planning and reporting
• In close collaboration with Finance Coordinator and Head of Mission, ensures support costs are included in operating budgets and funding proposals
• In cooperation with Finance Coordinator, ensures that all support systems and teams are operating in accordance with INTERSOS and donor compliance regulations and have necessary risk mitigation strategies in place
• Collaborates with Finance Coordinator and Head of Programmes on budget control and financial management of the projects to guarantee adherence to relevant project proposals and to ensure the overview of project spending and financial reporting
• Ensures all projects have capacity (human and technical) to support smooth programme operations
• In collaboration with Logistics Coordinator ensures that all processes from procurement to warehousing meet INTERSOS and donor compliance requirements and participates in the coordination of an efficient and responsive supply chain system that meets the needs of the country programme
• Collaborates with Logistics Coordinator and Programme Coordinator in supporting program and field staffs in preparing, implementing and monitoring procurement and distribution plans
• In collaboration Logistics Coordinator, supervises logistical aspects of the operations and establish and maintain supply system and effective fleet management
• In collaboration with Logistics Coordinator, oversees maintenance of all INTERSOS premises as well the office equipment of communication tools and IT assets and ensures that security standards are maintained in all premises
• In collaboration with Logistics Coordinator to ensure that contracts and procurement transactions/relationships are transparent and in compliance with local law and INTERSOS and donor policies
• In collaboration with Human Resources Coordinator ensures systematic briefings and debriefing of all international staff in the mission
• In collaboration with Human Resources Coordinator ensures that INTERSOS’s staff policies and procedures are understood and respected

Communication and representation

• Represents INTERSOS in engaging with local authorities, donors, and partners at the state level
• Follows up, guarantees and monitors government recognition procedures for the organisation in compliance with the host country formalities
• Maintains collaborative relations with Donors, International Agencies, NGOs and other stakeholders at the state level
• Advises HoM on country priorities based on context and needs analysis

Education

• University degree from a recognized academic institution in one or more of the following areas: International Development, Social science, Business Administration, Management, Contract/Commercial Law.

Professional experience

• Relevant 7 years of experience in management in humanitarian organizations, of which 5 years should be managerial and preferably in INGO at the national and/or international level
• Proven experience in handling different donor requirements (e.g.: ECHO, OFDA, UNHCR, WFP, UNICEF, etc)

Professional requirements

• Excellent skills in MS Excel & Word
• Knowledge of MS Access an advantage

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General purpose of the position

• In collaboration with the HOM, define and coordinate the implementation of the protection strategy of the mission.
• Provide technical guidance and advices to protection staff in Nigeria ensuring the different components of the programme are delivered according to internal guidelines and in line with international standards and principles, in order to achieve mission’s goals effectively, according to INTERSOS vision and values

Main responsibilities and tasks

Coordination and support:

• Contribute to design the protection strategy and provide technical support and assistance to the implementation of protection related activities
• Contextualize and adapt internal and global guidelines, guarantying these are rolled out and known by staffs
• Ensure cohesion and harmonization of protection activities and services across the different implementation sites within the mission
• Deliver training and workshops to protection staffs to strength skills on specific protection topics identified
• Deliver trainings and workshops to non-protection staffs to build skills and knowledge of protection principles and enable them to mainstream protection in different sectors
• Assess regularly protection needs and gaps of target populations in current and prospective areas of operations, periodically update the protection situation analysis and inform the programme teams accordingly
• Create opportunities for experience sharing and learning within the protection team in order to strengthen cooperation and collaboration
• Provide strategic protection analysis and development of periodic trend reports (including aspects of conflict analysis, gender and risk management) from programme experience to improve development, implementation and policy and advocacy activities
• Ensure that protection data is collected, archived, processed, analysed and disseminated in ethical modalities, in line with internal data protection protocols
• Regularly participate in technical monthly meeting with the Protection Unit (HQ) and the Protection Advisor, and update and share mission protection reports and other relevant protection database as required by the Protection Advisor.
• Undertake regular field monitoring visits and provide support tools to monitor quality of programme implementation
• Identify opportunities for new protection interventions and support assessments and developments of new project proposals
• In cooperation with the accountability unit, support the development of complaints mechanisms for beneficiaries and make sure complaints are addressed properly
• In cooperation with the Accountability unit and PSEA HQ Referent, follow up and supervise the implementation of the Child Protection (CP) and Protection from Sexual Exploitation and Abuse (PSEA) policies in Nigeria

Supervision and Staff Management:

• Directly supervise, coach and mentor GBV/PSS Specialists and Protection Officers and conduct regular performance reviews (IRP)
• Review work plans of GBV/PSS Specialist and Protection Officers and define priorities together with Protection Project Managers
• Organize ad hoc protection meetings with GBV/PSS Specialists, Protection Officers and Project Managers to share challenges and priorities and develop action plans to address them

Networking and partnerships:

• Establish and maintain collaborative relations with relevant donors, partners, project stakeholders and other organizations
• Maintain effective relationships with Protection, GBV and CP clusters and related working groups at national level
• Ensure that Protection Specialist and Protection Officers maintain productive relationships with sub clusters at field level
• Ensure that main protection concerns are brought to relevant stakeholders to advocate for the respect of human rights and minimum protection standards
• Coordinate with other internal departments to guarantee good collaboration

Network with Protection Coordinators from other missions to share best practices and resources

Education

• BA in relevant field (Social Science, Psychology, Social Work, Human Rights, International Humanitarian Law or other fields related to social development and humanitarian work)
• Desirable Master degree (MA or LLM) in Human Rights, International Humanitarian Law or related subjects

Professional experience

• At least 5 years’ proven experience in project management: planning, implementing and evaluating emergency-related projects.
• Strong theoretical, technical and practical background in protection
• Thorough knowledge of health emergencies operations and implementation.
• Highly self-driven while striving for perfection under minimum supervision.
• Experience working in emergency response with NGOs, preferably in a humanitarian context