Job Openings at Renmoney

The position

• Renmoney seeks an exceptional Card Chargeback Specialist who will be responsible for managing and resolving chargeback disputes related to card transactions, ensuring compliance with scheme rules and regulations, and maintaining high-quality records.
• The ideal candidate will have experience in chargeback management, excellent analytical skills, and attention to detail.

Responsibilities

• Manage and resolve chargeback disputes related to card transactions
• Investigate and respond to chargeback notifications from schemes, banks & other financial institutions
• Collaborate with internal teams (e.g., Customer Support, Fraud) to resolve chargeback issues
• Ensure compliance with scheme rules and regulations (e.g., chargeback timeframes, documentation)
• Maintain accurate records of chargeback disputes and resolutions
• Develop and implement process improvements to enhance chargeback management efficiency
• Meet daily/weekly/monthly chargeback resolution targets

Requirements

• 6+ years of experience in chargeback management & dispute resolutions
• Strong understanding of card payment processing, chargeback procedures, and scheme rules
• Good relationship management of both internal & eternal customers
• Excellent analytical, problem-solving, and communication skills
• Ability to work under pressure, meeting deadlines
• Have an in-depth knowledge of the different chargebacks ’platforms
• Must be abreast with industry trends as it relates to dispute and chargebacks

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The position

• Renmoney seeks an exceptional reconciliation officer who will be responsible for timely and accurate reconciliation and settlement of all card transactions.
• The staff will identify & resolve all card discrepancies while maintaining high- quality records.
• The ideal candidate must have experience in card reconciliation and settlement across different platforms. Must have excellent analytical skills when it comes to card settlement

Responsibilities

• Reconcile card transactions, refunds and chargebacks
• Confirm card transactions settlement with banks, schemes, and other stakeholders
• identify and investigate discrepancies, resolving issues promptly
• Maintain accurate records of reconciliation and settlement results
• Collaborate with internal teams (e.g., Finance, Operations) to resolve reconciliation and settlement issues
• Develop and implement process improvements to enhance reconciliation and settlement efficiency
• Meet daily/weekly/monthly reconciliation and settlement deadlines
• Ensure compliance with regulatory requirements and company policies
• Ensure all card Gls are reconciled on monthly basis
• Ensure Buffer Gls is reconciled monthly to Nil off transactions already settled

Requirements

• 6years + of experience in card reconciliation and settlement.  (Bank, & fintech)
• Strong understanding of card payment processing, reconciliation, and settlement principles
• Proficiency in MS Excel, with advanced skills in data analysis and reporting
• Excellent analytical, problem-solving, and communication skills
• Relationship management with internal & external stakeholders
• Ability to work under pressure, meeting deadlines

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The position

• Renmoney seeks an exceptional card operations officer who will be responsible for timely and accurate processing of all card requests.
•  The ideal candidate must have experience in QMP reporting.
• Must have an in-depth understanding of PCIDSS regulations.

Responsibilities

• Card Production.
• Card distribution
• Card stock management
• Fulfillment material management
• Card monthly reporting 
• QMP reporting
• Card maintenance

Requirements

• 4years + of experience in card production & distribution.  (Bank, & fintech)
• In-depth understanding of smart card process
• In-depth knowledge of PCIDSS regulations
• Excellent relationship with perso bureau.
• Good analytical and communication skills
• Ability to work under pressure, meeting deadlines