Jobs at International Rescue Committee (IRC)

Job Overview
 
We are growing our team timprove the use of technology in MEAL. Together we will develop and deploy new data tools, transition from paper telectronic data collection, and improve our data flows. In this role, you will lead MEAL technology planning and implementation for an IRC region of 6-7 country offices, overseeing the preparation for, deployment, and ongoing use of data collection, management, and visualization tools, most frequently applications in Power BI and CommCare.

Main responsibilities

Deployment of technologies for data collection

• Lead MEAL technology readiness and needs assessments for IRC country programs. Co-design (with country teams) and provide technical support for ongoing improvements in MEAL technology maturity.
• Design and implement project plans for the uptake of new Data Toolkits and the Program Indicator Dashboard
• Ensure the high-quality technical setup of new tools in country, including the configuration of indicators, location and other metadata setup, data validation, and role-based access management. 
• Work with regional and country IT, MEAL, and Supply Chain teams tensure that Country Programs have the necessary infrastructure including tablets, connectivity, etc. tsupport the implementation of technology products.
• Establish and drive common strategies and approaches across IRC country programs for system training and ongoing end-user support for IRC staff and partners.
• Support country teams tadminister technology platforms and products consistent with IRC’s data security policies.

Support data management, analysis, and visualization

• Using standard templates and tools, setting up Program Indicator Dashboard for visualizing MEAL data.
• Establish and drive common strategies and approaches across IRC country programs for training MEAL staff on indicator databases and dashboards.
• Undertake data quality assessments for current databases.
• Support data migration and similar change processes in collaboration with the Measurement Unit IT Team or technology vendor

Understanding user needs and ensuring these needs are well understood throughout the team

• Lead requirements gathering and analysis for proposed MEAL technology projects at the country level, and provide decision support tcountry leadership, MEAL teams, and Measurement Unit
• Gather user feedback on data tools during and after deployment.
• Participate in requirements capturing and user acceptance testing (UAT) for new tools.
• Share user feedback with colleagues in IT and other team feedback

Job Requirements: 

• At least 5 years of professional experience, including with technology tools used in humanitarian/development work.
• Experience in configuring and deploying some or all of CommCare, Kobo, or other ODK-based data collection tools, Power BI, Tableau, SQL Server, or Power Apps
• Experience in providing technological support, including 1st line support and strategic decision support.
• Knowledge of standard methodologies in database design
• Experience in developing and delivering capacity-building plans.
• Experience in delivering training.
• Able twork independently and efficiently in a multifaceted environment.
• Experience working in humanitarian development, government, or other organization that focuses on serving clients with technology.
• Experience in requirements analysis 
• Experience participating in User Acceptance Testing for new IT systems.
• Fluency in spoken and written English and French is essential.
• Previous experience with IRC would be an asset.   

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Job Overview

The Deputy Team Leader (DTL) reporting to the Team Leader will provide technical, financial and operational management oversight to the HeRoN project in Borno, Yobe and Adamawa, and ensure effective collaboration with all consortium members over the remaining 1 years of the project period

Scope of Work

• IRC is seeking a dynamic and experienced health and governance professional to provide program management and technical leadership.
• Reporting to the Team Leader, the Deputy Team Leader (DTL) will be responsible for directly working with the technical coordinators of the project consortium members (IRC, ACF and SFH) with particular focus on program quality and reporting as well as for ensuring an aligned approach across the consortium and LGA authorities to design and deliver health system strengthening components of the project.
• In consultation with the Team Leader (TL), the DTL will regularly coordinate with states and LGA government authorities, development actors and stakeholders. This position will be based in Maiduguri, Borno State, with regular trips to the field.

Major Responsibilities

Program Management, Technical Quality, Strategy and Advocacy

Management:

• Develop, review, and monitor in coordination with key project staff, annual work and performance plans to ensure long-term and short-term priorities are on track
• On a day-to-day basis, manage financial and operational support to optimize resources through sound budgets and consistent financial tracking
• Coordination with technical leads of the 3 consortium partners (technical program reporting)
• Manage the reporting process, including coordination with internal and external stakeholders in accordance with contractual requirements
• Maintain active and cooperative relationships with all key stakeholders, including government officials, project partners, other implementing agencies, and related institutions
• Support project staff by creating and maintaining a work environment that promotes teamwork, trust, mutual respect, and empowers staff to take responsibility; Matrix manage a core project team to ensure that the project deliverables are met         
• Contribute to the development of field staff through training, mentoring, and assisting with professional advancement
• Ensure that the health system strengthening (HSS) aspects of the program are implemented according to defined work plans in order to achieve program deliverables. Through strong planning and monitoring, identify potential obstacles to programmatic success in a timely fashion, and implement corrective actions as needed
• In consultation with the TL, develop a clear strategy to enhance program complementarity and synergy across all major donor funded health and nutrition programs within target areas.
• Introduce quality assurance initiatives to address efficiency, effectiveness, or compliance concerns.

Technical Support and Coordination:

• Develop a strategy for mainstreaming governance principles and processes aimed at increasing participation, responsiveness, and accountability in the delivery of reproductive, maternal, neonatal and child health services
• Track project indicators and support eventual revision of the project logical framework as needed
• Responsible for overseeing the overall quality of service provision and ensuring that implementation strategies across technical areas reflect governance principles and best practice
• Provide leadership in the development or adaptation of service delivery models / systems, especially organizational development of LGA Primary Healthcare Departments (PHD), and implementation of social accountability approaches, to allow for greater participation and responsiveness of the health system
• Provide leadership in analyzing and providing strategies to improve the management of the health system at the LGA PHD and facility level, notably planning, budgeting, human and financial resource management
• Provide capacity assessment, capacity-building, monitoring, and implementation support to other technical specialists, to ensure equitable access to health services and that spaces for user voice and mechanisms to respond effectively are strengthened
• Identify, document, and disseminate best practices in systems strengthening
• Work in close collaboration with other technical specialists to ensure integrated programming.

Coordination & Representation

• Advocate and collaborate with MoH, SPHCDA, local authorities, and CSOs to incorporate best practices and international standards in service delivery
• Establish and maintain collaborative relationship between IRC and other partners
• Provide expert contribution to the development or adaptation of national policies, guidelines and standards that promote quality service provision in Northeast Nigeria that is accessible, responsive, and accountable to citizens, and allows their voices to be heard.

Qualifications

Education: Master’s degree in relevant Health related subject, (MPH), MSC in development, policy, governance, Public Administration

Work Experience:

• At least three years’ experience in design and implementation of health system strengthening (HSS) programs in developing countries, insecure environments and areas affected by crisis.
• At least two years’ experience in project management, working directly with national, state, and/or local health actors to strengthen the quality and responsiveness of services.

Demonstrated Technical Skills:

• Demonstrable technical expertise and working in a health system strengthening project Excellent monitoring and evaluation skills
• Excellent coordination and networking skills

Demonstrated Managerial/Leadership Competencies:

• Demonstrable technical expertise and working knowledge in advocacy, HSS and health governance; Technical skill in participatory processes, and methodologies, preferably in a conflict or post-conflict environment, preferably Africa
• Demonstrable technical expertise in public finance and public sector management and especially as applied to a health system context
• Experience running large, geographically dispersed teams and working in tandem with local and international partners
• Proven track record of successfully providing technical assistance Excellent oral, written, and interpersonal skills with evidence of ability to productively interact with a wide range and levels of organizations (government, private sector, NGOs, research institutions)
• Demonstrated good judgment and decision-making skills
• Excellent IT skills (Word, Outlook, Excel, PowerPoint)
• Ability to handle a large and dynamic workload, work under pressure and meet deadlines
• Previous work experience in Africa, field experience in Nigeria is preferred
• Strong internal and external communications skills, experience with advocacy an advantage