Latest Jobs at Flour Mills of Nigeria Plc

Purpose of the Job

• Responsible for prompt service delivery to customers to guarantee customer satisfaction in addition to prompt resolution and escalation of complaints and enquiries from dealers and other external customers.

The Job

• Identify service delivery challenges, resolve issues and escalate accordingly.
• Coach call center staff through challenging customer service issues.
• Analyze call center data and prepare reports.
• Create sales order and other sales order related requests according to order processing standard.
• Evaluate staff effectiveness and performance annually or on need basis.
• Lead team meetings and give presentations to executives.
• Manage large amounts of phone calls and written communication from other channels such as e-mail, chat etc.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Qualifications

• Candidates should possess a B.Sc / HND in any related field
• Familiarity with CRM would be and added advantage.

Experience:

• 3-5 years relevant experience with manufacturing industry and telecom industry.

The Person Must:

• Have strong communication and interpersonal skills.
• Possess basic and analytical and problem-solving skills.
• Have strong phone contact handling & writing skills.
• Ability to multitask, prioritize and manage time effectively.
• Be familiar with CRM systems and packages.

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PURPOSE OF THE JOB

• Responsible for ensuring compliance/ implementation and maintenance of Quality and Food Safety Management Systems as well as ensuring that products, site, personnel, and process conforms to microbiology standards.

THE JOB

• Implement and maintain Quality and Food Safety Management Systems, continuously improving their effectiveness. ​
• Conduct microbiological analysis of raw materials, finished products, equipment, personnel, and the environment to ensure compliance with standards. ​
• Review process documentation to verify conformance with Quality and Food Safety Management System requirements. ​
• Analyze incoming packaging materials, ensuring COAs are received and deviations are promptly escalated and resolved. ​
• Identify areas of compliance vulnerability and risk, develop and implement corrective action plans, and provide guidance on preventive actions. ​
• Perform site GMP and hygiene audits, implement corrective actions to address identified non-conformities. ​
• Organize and conduct training sessions for operatives to meet quality and food safety standards. ​
• Plan and execute internal and supplier audits to ensure adherence to quality standards. ​
• Inspect and validate the cleaning of bins and other milling and packing equipment. ​
• ​ Function as the QMS Site Coordinator and Food Safety Team Leader, ensuring effective management and coordination. ​
• Report all FMN Lifesaving Rules Violations and Behavioral-Based Safety issues to the Safety Department. ​
• Perform any other tasks as assigned by the line manager. ​

THE PERSON MUST

• Have an excellent verbal and written communication skill. ​
• Be able to work in fast-paced environment ​
• Pay high attention to details.

QUALIFICATION

• BSC /HND in Accounting or related field
• Professional qualification such as ACA, ACCA or CIA is an advantage.

EXPERIENCE

• Minimum of 2 years of experience in a medium-sized manufacturing organization, FMCG or audit firm.