Latest Jobs at Kuda Bank

Role Overview:

The L&D Coordinator will provide support to the Senior L&D Manager in relation to the overall Learning and Development strategy at Kuda. She/he will assist in designing the learning, development and growth plans for employees and support the overall business strategy through various learning and development intervention and initiatives.

The L&D Coordinator will be responsible for the provision of support services i.e. determining the demand/supply and scheduling of training interventions, data management associated with training activities including course loading and financial analysis and the production of training support material.

Responsibilities:

• Work closely with the HR & People team to ensure/implement ensure Kuda fosters a Learning Organisation culture.
• Design/develop, deliver and manage a world class learning strategy and solutions for Kuda.
• Drive corporate and strategic HR priorities with regards to leadership and management development, functional competency and organisation wide improvements in Learning and Development etc., through the implementation, monitoring and evaluation of a range of effective development interventions.
• Ensure that organisational Learning and Development programmes are consistent with Kuda’s mission, vision, learning and talent development strategy.
• Develop a holistic learning approach based on the thoughtful assessment, identification, and prioritization of Learning and Development requirements.
• Design, develop, deliver and manage fully-integrated Learning and Development solutions.
• Develop and implement corporate-aligned strategies that will enhance the employee experience and drive organisational growth. Develop, analyze and report HR measures that illustrate the impact of training on the business.
• Administer Kuda learning platforms effectively.
• Assist with administering the HR induction process for all new starters, ensuring that the different departments have prepared their onboarding induction decks, and are scheduled for induction with new hires.
• Ensuring that relevant TEC Agreements are completed and fully executed before any spends occur from the L&D budget.
• Develop, review and maintain Learning and Development, training, training facility, policies, guidelines and Standard Operating Procedures (SOPs).
• Responsible for conducting regular research and liaising with professionals across various industries to ensure Learning and Development best practices in the organisation.
• Drive the quality and standard of learnings delivered to employees via all learning platforms.
• Ensure all logistics for training sessions are organized well ahead of time.
• Create and distribute requested reports, including training attendance, incomplete training, regulatory and non-regulatory etc., on a weekly/monthly basis or as required.
• Own the mentoring program, ensure that mentees are adequately matched to mentors, and keep track of their progress.
• Collate all feedback from respective training sessions and communicate actions or suggestions to stakeholders when necessary.
• Ensure timely engagement of facilitators and ensure that all facilitators’ slides are reviewed before the programme and are accurate/properly updated.
• Ensure top notch employee onboarding experience for new hires.
• Ensure proper planning for employee onboarding and make all necessary materials available to participants, facilitators and other stakeholders involved.
• Gather and analyse data on pre and post training feedback/survey towards the preparation of L&D reports.
• Oversee the day-to-day internal activities of Kuda's Learning Center which includes the Training Facilities and the equipment.
• Communicate and collaborate organisation-wide with key stakeholders to improve capability and learning resources aimed at creating effective learning solutions while leveraging programmes and existing resources across Kuda.
• Log all training requests and ensure attendance records are kept for all training programmes.
• Work with business and function leaders at all levels in the organisation to develop and implement courses and curriculum to meet on-going needs.
• Taking notes during relevant meetings.
• Other ad-hoc requests.

Requirements

• At least 3 years working experience in delivering Learning and Development functions or HR generalist or specialist experience
• Any L&D-specific experience would be advantageous
• Membership of a professional body- CIPM,CIPD, NITAD, PMI, SHRM, HRCI etc is an advantage
• Hands on experience with a training consulting firm or an academy would be advantageous
• Financial Services and/or Fintech experience would be a bonus
• Excellent communication, both verbal and written
• Approachable, outgoing and diplomatic
• Strong execution skills and acute attention to detail
• Must have strong interpersonal skills and able to engage with internal and external stakeholders in a productive and professional manner
• Good numerical / financial understanding
• Must have confidence and gravitas to promote HR best practice
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
• Knowledge of Learning Management Systems and the administration
• Ability to coordinate both physical and virtual learning activities successfully
• Able to inspire and lead others to achieve results
• Ability to work efficiently and effectively with little or no supervision and also as a team player
• Knowledge of Learning program development/management, e.g. curriculum design
• Confident, articulate and clear communication skills with all level of employees
• Ability to develop good working relationships with colleagues and other internal departments
• Influential communicator with strong written, verbal, presentation and listening skills, and an ability to relate with audiences at all levels
• Strong Project Management knowledge and hands on experience, with previous exposure to project-related activities through active participation in system-related projects
• Ability to thrive in a fast paced, results-oriented environment requiring a high degree of flexibility whilst retaining business disciplines
• Experience in the development of innovative Learning and Development solutions/intervention initiatives.
• Strong problem solving skills with ability to follow up on existing issues till they are resolved
• Organized individual with strong attention to detail and accuracy
• Sound knowledge of practical learning & development principles and awareness of current best practice and its implementation; together with knowledge of external providers of management development support
• Experience of working with knowledge management principles and their application
• Technically savvy and experienced with Microsoft Office and Google Suite such as Excel, Word, PowerPoint
• A commitment to collaboration and a joint-accountability approach
• Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaising with top and senior management, employees and other key stakeholders.

Benefits

Why join Kuda?

Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance

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Role Overview:

The Chief Product Officer’s role is to ensure the successful execution of the company’s product mission through the development and deployment of Kuda’s web and apps platforms, and other channels such as USSD, APIs etc. They will be responsible for the strategy and execution of all product-related activities. Establishing a product vision, product innovation, product development, product design, and building a product organization all fall under this umbrella.

This requires envisioning the company’s service offerings as a digital business, leading the product team in the implementation of applications and features, and planning for risk, monetisation, and growth. You will lead and facilitate the creation of products that deliver value to both customers and the business, and lead a product management (PM) team in building great products that deliver sustainable value to the business. The Chief Product Officer role is therefore responsible for the strategic product direction - including product vision, product innovation, product design, product development, product marketing, project management, and project resources planning.

You will make sure services and product offerings are all functioning supremely well, and you will possess keen leadership and organisational skills, a sharp and creative mind, and a successful track record of managing and motivating product teams at scale.

Responsibilities include:

• The product strategy, identifying the target market, customer segments and unique selling points that our product suite needs to deliver in order to succeed. You would also identify opportunities and risks for delivering the company’s services, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.
• Management of company staff or outsourced vendors who will implement the applications.
• To lead and coach a high-performing team to run effective products that deliver customer and business value. You will also be expected to help grow this team.
• Identify technology trends and evolving social behaviour that may support or impede the success of the business.
• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all web-based services.
• Participate as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately, and Kuda’s resources are used responsibly.
• In collaboration with the CTO and Compliance department, direct development and execution of a company-wide information security and disaster recovery and business continuity plan pertaining to the Products.
• Responsibility for the product and customer development process for the company as a whole, helping your teams to test hypotheses, break down complex problems and ensure good feedback loops are in place.
• Help set up the structure and team for success, making sure we define goals to be achieved, build a team of internal and external hires, assign responsibility, and deliver on commitments.
• Development of roadmaps (we have several products at different stages which you will oversee).
• Communicate Kuda’s product strategy to investors, management, staff, partners, customers, and stakeholders.
• Establish and supervise quality assurance processes, including integration and system testing.
• Review and approve proposed development releases and manage the release process.
• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices by attending relevant conferences and reading.
• Help to develop, track, and control the development and deployment of annual operating and capital budgets for purchasing, staffing, and operations.
• Supervise or be involved in the recruitment, training, retention, and organization of all product team staff.
• Establish standards of performance and monitor performance for staff (through performance review) and vendors (through service level agreements).
• Input into finance (P&L management), Marketing, strategy, hiring plans, and other departments where reasonably required.

Requirements

• Have led products across all stages of the product life cycle, and have ideally worked in a fast-paced, high-growth environment.
• Have experience in the B2C and B2B sectors, specifically something finance-related (challenger banks, payments, fintech, etc.).
• Be happy with a "hands-on" role even when the team grows.
• Whilst being hands-on, be able to step back and be involved with the CEO and Founders on the highest level of strategy for the business.
• 10 -15 years of experience in Product development roles.
• At least 5 years in a very senior/leadership capacity.
• Very good level of technical understanding.
• Ability to articulate ideas to both technical and non-technical audiences.
• Excellent written and oral communication skills in English.
• Exceptionally self-motivated and directed.
• Superior analytical, evaluative, and problem-solving abilities.
• Excellent relationship building, stakeholder engagement and stakeholder management skills.

Benefits

Why join Kuda?

Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance