Learning & Development Coordinator at Kuda Bank

Role Overview:

The L&D Coordinator will provide support to the Senior L&D Manager in relation to the overall Learning and Development strategy at Kuda. She/he will assist in designing the learning, development and growth plans for employees and support the overall business strategy through various learning and development intervention and initiatives.

The L&D Coordinator will be responsible for the provision of support services i.e. determining the demand/supply and scheduling of training interventions, data management associated with training activities including course loading and financial analysis and the production of training support material.

Responsibilities:

• Work closely with the HR & People team to ensure/implement ensure Kuda fosters a Learning Organisation culture.
• Design/develop, deliver and manage a world class learning strategy and solutions for Kuda.
• Drive corporate and strategic HR priorities with regards to leadership and management development, functional competency and organisation wide improvements in Learning and Development etc., through the implementation, monitoring and evaluation of a range of effective development interventions.
• Ensure that organisational Learning and Development programmes are consistent with Kuda’s mission, vision, learning and talent development strategy.
• Develop a holistic learning approach based on the thoughtful assessment, identification, and prioritization of Learning and Development requirements.
• Design, develop, deliver and manage fully-integrated Learning and Development solutions.
• Develop and implement corporate-aligned strategies that will enhance the employee experience and drive organisational growth. Develop, analyze and report HR measures that illustrate the impact of training on the business.
• Administer Kuda learning platforms effectively.
• Assist with administering the HR induction process for all new starters, ensuring that the different departments have prepared their onboarding induction decks, and are scheduled for induction with new hires.
• Ensuring that relevant TEC Agreements are completed and fully executed before any spends occur from the L&D budget.
• Develop, review and maintain Learning and Development, training, training facility, policies, guidelines and Standard Operating Procedures (SOPs).
• Responsible for conducting regular research and liaising with professionals across various industries to ensure Learning and Development best practices in the organisation.
• Drive the quality and standard of learnings delivered to employees via all learning platforms.
• Ensure all logistics for training sessions are organized well ahead of time.
• Create and distribute requested reports, including training attendance, incomplete training, regulatory and non-regulatory etc., on a weekly/monthly basis or as required.
• Own the mentoring program, ensure that mentees are adequately matched to mentors, and keep track of their progress.
• Collate all feedback from respective training sessions and communicate actions or suggestions to stakeholders when necessary.
• Ensure timely engagement of facilitators and ensure that all facilitators’ slides are reviewed before the programme and are accurate/properly updated.
• Ensure top notch employee onboarding experience for new hires.
• Ensure proper planning for employee onboarding and make all necessary materials available to participants, facilitators and other stakeholders involved.
• Gather and analyse data on pre and post training feedback/survey towards the preparation of L&D reports.
• Oversee the day-to-day internal activities of Kuda's Learning Center which includes the Training Facilities and the equipment.
• Communicate and collaborate organisation-wide with key stakeholders to improve capability and learning resources aimed at creating effective learning solutions while leveraging programmes and existing resources across Kuda.
• Log all training requests and ensure attendance records are kept for all training programmes.
• Work with business and function leaders at all levels in the organisation to develop and implement courses and curriculum to meet on-going needs.
• Taking notes during relevant meetings.
• Other ad-hoc requests.

Requirements

• At least 3 years working experience in delivering Learning and Development functions or HR generalist or specialist experience
• Any L&D-specific experience would be advantageous
• Membership of a professional body- CIPM,CIPD, NITAD, PMI, SHRM, HRCI etc is an advantage
• Hands on experience with a training consulting firm or an academy would be advantageous
• Financial Services and/or Fintech experience would be a bonus
• Excellent communication, both verbal and written
• Approachable, outgoing and diplomatic
• Strong execution skills and acute attention to detail
• Must have strong interpersonal skills and able to engage with internal and external stakeholders in a productive and professional manner
• Good numerical / financial understanding
• Must have confidence and gravitas to promote HR best practice
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
• Knowledge of Learning Management Systems and the administration
• Ability to coordinate both physical and virtual learning activities successfully
• Able to inspire and lead others to achieve results
• Ability to work efficiently and effectively with little or no supervision and also as a team player
• Knowledge of Learning program development/management, e.g. curriculum design
• Confident, articulate and clear communication skills with all level of employees
• Ability to develop good working relationships with colleagues and other internal departments
• Influential communicator with strong written, verbal, presentation and listening skills, and an ability to relate with audiences at all levels
• Strong Project Management knowledge and hands on experience, with previous exposure to project-related activities through active participation in system-related projects
• Ability to thrive in a fast paced, results-oriented environment requiring a high degree of flexibility whilst retaining business disciplines
• Experience in the development of innovative Learning and Development solutions/intervention initiatives.
• Strong problem solving skills with ability to follow up on existing issues till they are resolved
• Organized individual with strong attention to detail and accuracy
• Sound knowledge of practical learning & development principles and awareness of current best practice and its implementation; together with knowledge of external providers of management development support
• Experience of working with knowledge management principles and their application
• Technically savvy and experienced with Microsoft Office and Google Suite such as Excel, Word, PowerPoint
• A commitment to collaboration and a joint-accountability approach
• Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaising with top and senior management, employees and other key stakeholders.

Benefits

Why join Kuda?

Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet’.

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers
• Full pension contribution
• Reliable health insurance