Latest Jobs at MTN Nigeria

Description:

• Drive an increase in shareholder return by ensuring that Marketing Processes are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions). 
• Develop and consolidate an overarching MTNN consumer product roadmap including proffering short- and long-term views, identifying key drivers for sustainable profits and driving achievement of objectives/targets.
• Review MTNN corporate direction and develop Consumer Marketing strategy ensuring alignment with MTN corporate strategic objectives and develop plans to support business initiatives and enhance IS support capacity.
• Develop strategies and champion customer-centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue
• Develop and implement Consumer Segment Marketing plans, reviewing methods of delivery and making optimal decisions in related areas such as:
  •  Market strategy
  •  Product (in conjunction with product manager)
  •  Pricing (in conjunction with marketing services manager)
  •  Advertising (in conjunction with Master brand)
  •  Sponsorship and Promotions
•  Channel support/retail visibility (in store and out store (in conjunction with S&D).
• Develop and deploy campaigns that are consistent with the MTN Value Proposition, to clearly and strongly communicate the key benefits of consumer market product and services.
• Collaborate and co-create with other MTNN functions and subsidiaries as needed on propositions and shared go-to-market strategy
• Coach and mentor the Segments and Devices team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities, and leverage human resources career development programs for staff career development.

Education:

• First degree in Marketing or a related discipline
• Possession of post graduate degree (MBA/ Masters in relevant discipline) will be advantageous 
• Fluent in English

Experience:

Minimum 12 years’ work experience, which includes:

• Senior management track record of 3 years or more, with at least 3 years in the relevant sector or industry as per the relevant role
• Experience working for a global or multinational enterprise (understanding of emerging markets is advantageous)
• Proven experience in proposition development, customer management, marketing management, market research, sales, and channel management
• worked across diverse cultures and geographies

go to method of application »

Mission:

• To perform strategic planning functions and maintain models for business plans, reporting, pricing, and commissioning purposes.
• To support the Enterprise Business unit with product/service performance information by providing regular financial and non-financial information on viability, ongoing product/services performance, churn management, variance analysis, product projections/budget/forecast etc.

Description:

• Develop internal and external sources of intelligence on a continuous basis and integrate/manage data and information from diverse sources to guide strategic plans and decision processes within Enterprise Business.
• Develop and maintain a database of records, data, and information that are relevant to the telecommunications industry and useful for the planning and optimization of MTNN business activities.
• Liaise cross-functionally with Finance in the overall business planning, budgeting, and forecasting process.
• Review the budget process and ensure that quality drivers and assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios.
• Assess the MTNN business plan to articulate an understanding of the telecommunications industry as well as future developments to be considered.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Review trends in the telecommunications industry and provide insight into issues and events that could be factored into the business planning, pricing, and commissioning processes as they affect MTNN operations and services.
• Coach and train the team to ensure understanding of the department's objectives and goals, awareness of set targets/requirements and regularly review their training needs.
• Collaborate with other business units in developing business models and frameworks that support business decisions and assist in developing and reviewing scenarios within the models.
• Review individual team members' performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.

Education:

• First degree in Accounting, Finance, Economics or Statistics
• A Master’s Degree in Business Administration (MBA) or a related discipline will be an added advantage
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Minimum of 6 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Experience in hands-on accounting and financial forecasting.
• Strong talent for developing conclusions and recommendations from complex set of data.

go to method of application »

Mission:

• Responsible for the management and coordination of external research work and projects for Enterprise Business in relation to providing specialist guidance and advice to the business.
• Provide analysis and strategic direction on various business issues, including, but not limited to pricing, promotion, opportunity sizing, and assortment optimization

Description:

• Perform research, data collection, economic, statistical, and demographic analysis using professionally accepted techniques and methodologies.
• Manage all internal research projects and advising or guiding colleagues planning to conduct their own research about the findings of previous research undertaken and on methodologies for prospective research projects.
• Manage external projects as required, including scoping the research, defining research methodology.
• Source the most appropriate external research agencies for specific research projects, using an outsourced research coordinator where appropriate, and ensuring these are delivered on time and to the required standard or specification.
• Drive Enterprise Business' increased trialing, piloting, and consultation activity.
• Commission consumer panels or surveys to develop customer insight that will inform the organisation’s decisions regarding product development and outward-facing service enhancements and the potential operational and financial impact of implementation.
• Coordinate and manage survey research projects, within timelines and budgets, including working closely with clients to oversee all operational components of projects (online survey programming, sample management, data processing, and coding).
• Work with clients on questionnaire design and analysis planning.
• Designing qualitative and quantitative research plans for Enterprise Business in all stages of the product life cycle.
• Develop tools, templates, and Interactive data visualizations (Dashboards) to assist in operationalizing analytics insights and to best convey information to stakeholders.
• Applying advanced analytics and data science methods to generate business insights, predict customer satisfaction, and other business performance indices.
• Coach and train the team to ensure understanding of the department's objectives and goals, awareness of set targets/requirements and regularly review their training needs.
• Review individual team members' performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.

Education:

• First degree in Business Administration, Mathematics, Sciences or related discipline
• Telecoms and B2B experience (desirable)  
• Fluent in English

Experience:

6 - 13 years which includes:

• 4 years’ experience in data sciences, analytics and research
• 2 years’ experience at supervisory level
• 3 years working knowledge of databases and information extraction.
• Experienced in data visualization techniques (Power BI, Excel VBA, Tableau, Python – Scikit Learn, Pandas, MatplotLib, R- Tidyverse, Tidymodels, ggPlot etc.)
• Excellent analytical skills (qualitative and quantitative skills) with experience in statistical modeling and analysis.l
• Excellent organizational, planning, problem solving and project management skills. 
• Must be able to design PowerPoint decks and communicate findings effectively.
• Prior experience with GIS, economic impact analysis or business development. 
• Proficiency in questionnaire design, sampling approaches, and tabulation planning.
• Self-motivated and comfortable working independently in a fast-paced environment if needed

go to method of application »

Description

• Define and implement promotions as required by Market Segments as well as organize road shows on new data products and services across the regions.
• Authorize outbound campaigns and conduct/monitor customer surveys and produce value-adding reports for informed decision-making on MTNN's new and existing products in the Consumer portfolio on an ongoing basis
• Keep abreast of new telecoms marketing products, services and customer loyalty initiatives developed by competitors and other operators and recommend on appropriate actions to be taken.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department
• Provide information packs and FAQs to guide the deployment and use of new products and services
• Initiate communication on developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
• Ensure sign off of product specifications and UAT reports
• Drive and participate actively in FUTs and provide resources for UAT and FUTs
• Liaise with technical teams on customer care and billing applications
• Monitor suppliers’ compliance with SLAs and business rules
• Guarantee quality assurance of new/existing products and services to ensure designs are line with segment strategy and objectives
• Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers
• Liaise proactively with, VAS Planning,  service creation, CR  and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs

Education:

• First degree in any related discipline 
• Fluent in English 

Experience:

• 3 - 7 years’ experience which includes:
• Minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks

go to method of application »

Mission:

• To provide professional marketing communications planning inputs to the creation and maintenance of the MTN Nigeria Enterprise Business strategy and plan that will deliver shareholder value.
• To plan MTN Enterprise Business marketing communications within the framework of an agreed strategy, meeting operational targets for revenues, profitability, and customer satisfaction.

Description:

• Review market and internal conditions and develop marketing communications strategies and plans for enterprise business products and services that fall within the "master strategy" for MTN Nigeria.
• Develop marketing communications plans for profitability and revenue targets as agreed with the General Manager of Enterprise Marketing, organizing required resources, monitoring, and periodically reporting progress on plans.
• Routinely track and monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
• Work with other stakeholders (Product Development, Sales, and Client Services teams) to craft effective product communications for enterprise business propositions, products, and services, compatible with MTN Nigeria processes.
• Facilitate the development of a robust brand strategy for Enterprise Business.
• Develop a baseline of Enterprise Business brand positioning across all target segments and implement brand management programs and initiatives to achieve the desired future state.
• Guide the content development for campaigns that motivate the target audience to act accordingly, facilitating high conversion rates of leads.
• Plan advertising campaigns, promotions, and events, and evaluate the effectiveness of all communications campaigns against agreed targets and objectives.
• Develop a compelling presentations to communicate complex ideas succinctly to a diverse audience.
• Ensure full compliance with telecommunications license provisions, sector regulations, and competition laws.
• Report and monitor marketing campaigns and events, and ensure that they are within agreed budgets, and supported with appropriate communications.
• Ensure full integration of quality management processes within all activities of communications planning and full compliance with telecommunications license provisions, sector regulations, and competition laws.
• Set targets for marketing communications expenditure against revenues, based on industry best practice, and monitor marketing communications performance.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity. 
• Coach and train the team to ensure understanding of the department's objectives and goals, awareness of set targets/requirements and regularly review their training needs.
• Review individual team members' performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.

Education:

• A first degree, preferably in the social sciences or marketing.
• A graduate degree in marketing, an MBA, or other related fields.
• Certification in the professional areas such as CIM, AMA, etc., is an added advantage.
• Fluent in English.

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Experience in Project Management, marketing analysis.