Ongoing Recruitment at Alfred & Victoria Associates

Key Responsibilities:

• Supervise and lead a team of cleaners, ensuring they follow established cleaning procedures and safety guidelines.
• Schedule and assign cleaning tasks to team members, ensuring efficient and timely completion.
• Train new cleaners and provide ongoing coaching and feedback to improve their performance.
• Inspect and evaluate the quality of cleaning services provided to clients, addressing any issues promptly.
• Maintain cleaning equipment and supplies inventory, ensuring they are well-stocked and in good working condition.
• Conduct regular performance evaluations of cleaning staff and provide constructive feedback.
• Handle and resolve customer complaints or concerns in a professional and timely manner.
• Implement and enforce safety protocols to ensure a safe working environment for the cleaning team.
• Maintain records of cleaning activities, including work orders and inventory levels.
• Collaborate with the management team to develop and implement cleaning procedures and standards.
• Assist in the recruitment and selection of new cleaning staff as needed.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in a related field preferred).
• Proven experience in a supervisory or leadership role in the cleaning industry.
• Knowledge of cleaning products, equipment, and techniques.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and make decisions in a fast-paced environment.
• Attention to detail and a commitment to delivering high-quality results.
• Basic computer skills for record-keeping and reporting.
• Knowledge of safety guidelines and procedures.

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Key Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.
• Manage and organize reservations, ensuring efficient table allocation.
• Escort guests to their tables, providing menus and silverware as needed.
• Offer information on daily specials and promotions.
• Monitor and maintain the cleanliness and orderliness of the front-of-house area.
• Coordinate with servers to ensure timely and efficient service.
• Handle guest inquiries, requests, and special arrangements.
• Maintain a professional appearance and demeanor at all times.

Qualifications:

• Proven experience as a Hostess or in a similar role in a high-end restaurant setting.
• Exceptional customer service and communication skills.
• Ability to remain calm and composed under pressure.
• Strong organizational and multitasking abilities.
• Attention to detail and a keen sense of hospitality.
• Proficiency in reservation management systems (e.g., OpenTable).
• Knowledge of fine dining etiquette and practices.
• Flexibility to work evenings, weekends, and holidays.
• Minimum education: High school diploma or equivalent.

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Job Summary:

We are looking for a Reservation Supervisor to oversee reservations department and ensure the smooth operation of all reservation-related activities. The ideal candidate should possess excellent communication skills, exceptional attention to detail, and a passion for delivering outstanding customer service. As a Reservation Supervisor, you will lead a team of reservation agents, manage bookings, handle customer inquiries, and assist the Reservation Manager in optimizing revenue through effective pricing and inventory management.

Key Responsibilities:

• Supervise Reservation Team: Lead and motivate a team of reservation agents, ensuring they meet performance goals and provide exceptional service to guests.
• Booking Management: Oversee the reservation process, including room availability, rate management, and reservation modifications, to maximize occupancy and revenue.
• Customer Service: Handle customer inquiries, resolve issues, and provide assistance with reservations, ensuring a seamless booking experience.
• Inventory Management: Monitor room availability and adjust inventory in real-time to optimize occupancy and revenue.
• Reporting: Prepare and analyze reservation reports to track performance, identify trends, and make data-driven decisions.
• Training and Development: Train new reservation agents and provide ongoing coaching and support to the team to enhance their skills and knowledge.
• Quality Control: Ensure accuracy and completeness of reservations, and maintain up-to-date information on rates, promotions, and policies.
• Collaboration: Collaborate with other departments, including Sales and Front Office, to ensure efficient communication and coordination of reservations.
• Adherence to Policies: Ensure that all reservation-related processes and procedures are in line with the hotel's policies and standards.
• Performance Evaluation: Conduct regular performance evaluations for reservation agents and provide constructive feedback for improvement.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Proven experience in a supervisory role within a hotel reservations department.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in reservation management software and Microsoft Office Suite.
• Ability to work in a fast-paced, customer-focused environment.
• A passion for delivering exceptional customer service.
• Flexibility to work evenings, weekends, and holidays as needed.

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Position Overview:

We are seeking a Reservation Agent/Officer to join our reservations team. The Reservation Agent/Officer will play a crucial role in ensuring the seamless and efficient booking process for our guests. If you are a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service, we invite you to apply.

Key Responsibilities:

• Manage all aspects of guest reservations, including booking accommodations, transportation, and special requests.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring guest satisfaction throughout the reservation process.
• Maintain a comprehensive understanding of our property's amenities, rates, and promotions to provide accurate information to guests.
• Utilize reservation systems and databases to input, modify, and confirm reservations.
• Coordinate with other hotel departments to fulfill guest requests and preferences.
• Monitor and manage room availability and occupancy to maximize revenue and optimize room allocation.
• Process reservation payments and deposits accurately.
• Generate reports related to reservations and occupancy as required.
• Keep records of guest interactions and maintain a clean and organized workspace.
• Collaborate with the sales and marketing teams to promote special offers and packages.
• Stay updated on industry trends and market conditions to provide recommendations for pricing strategies and occupancy optimization.

Qualifications:

• High school diploma or equivalent; bachelor's degree in hospitality or related field preferred.
• Previous experience in a similar role within the hospitality industry is a plus.
• Proficiency in reservation and property management systems (PMS).
• Strong interpersonal and communication skills.
• Exceptional attention to detail and organizational abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent customer service orientation with a commitment to guest satisfaction.
• Knowledge of local attractions, events, and services is advantageous.
• Proficient in using Microsoft Office Suite.
• A professional and friendly demeanor.