Ongoing Recruitment at Demyhealth Clinic and Genomic Medicine (DCGM)

Key Responsibilities:

• Lead the laboratory in achieving ISO accreditation.
• Prepare and maintain documentation required for accreditation and audits.
• Ensure continuous compliance with ISO standards and other relevant quality management systems.
• Implement and monitor quality management systems in the laboratory.
• Conduct regular internal audits to ensure adherence to established protocols and standards.
• Address non-conformities and implement corrective actions.
• Create, review, and update SOPs to ensure best practices in laboratory processes.
• Train laboratory staff on SOPs and ensure their compliance.
• Implement quality control measures and monitor laboratory performance.
•  Analyze data from quality control tests to identify trends and areas for improvement.
• Prepare and present quality assurance reports to management.
• Report on quality metrics and provide recommendations for enhancements.
• Stay updated on changes in regulations and standards relevant to the laboratory.

Qualification/Experience

• Bachelor’s degree in Medical Laboratory Science
• Strong knowledge of ISO accreditation processes and requirements
• Proven experiences in a quality assurance role within a medical laboratory setting
• Detail-oriented with a commitment to maintaining high standards of quality
• Excellent analytical, problem solving and communication skills.

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Key Responsibilities:

• Develop and implement business development strategies to drive growth and achieve revenue targets.
• Identify new market opportunities and trends to expand the laboratory's and other business services.
• Analyze data to inform strategic decisions and business development initiatives.
• Work with the product/service development team to identify new service offerings and improvements to existing services.
• Develop and deliver compelling presentations and proposals to prospective clients.
• Develop and implement sales strategies to meet and exceed sales targets.
• Manage client relationships to ensure satisfaction and retention.
• Attend industry events, conferences, and networking opportunities to promote the laboratory and other businesses.
• Provide market feedback to inform product development and innovation.
• Prepare and present regular reports on business development activities, market trends, and sales performance.

Qualification/Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field. An MBA or equivalent advanced degree is preferred.
• Proven experience in business development, sales, or a related role, preferably within the healthcare or medical laboratory industry.
• Strong understanding of market research, sales strategies, and business development processes.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to develop and maintain client relationships.
• Strong analytical and problem-solving skills.

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Key Responsibilities:

• Develop and implement the overall strategic plan for the laboratory, aligning with the organization's vision and goals.
• Conduct market analysis and competitive benchmarking to identify opportunities for growth and innovation.
• Collaborate with senior management to set strategic priorities and ensure their effective execution.
• Oversee the development and execution of comprehensive marketing strategies to enhance the laboratory’s brand and market presence.
• Develop and implement sales strategies to achieve revenue targets and drive business growth.
• Lead the creation of marketing campaigns, promotional materials, and digital content.
• Manage and optimize the laboratory’s online presence, including website, social media, and digital marketing channels.
• Identify and pursue new business opportunities, partnerships, and collaborations to expand the laboratory’s services and client base.
• Develop and maintain relationships with key stakeholders, including healthcare providers, clients, and industry partners.
• Lead negotiations and contract discussions with potential clients and partners.
• Conduct market research to stay informed about industry trends, customer needs, and competitor activities.
• Implement strategies to enhance customer satisfaction and loyalty.
• Address and resolve customer issues and feedback in a timely and effective manner.
• Conduct regular performance reviews and provide opportunities for professional development.

Qualification/Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field. An MBA or equivalent advanced degree is preferred.
• Proven experience in a strategic or marketing leadership role, preferably within the healthcare or medical laboratory industry.
• Strong knowledge of market research, business development, and strategic planning.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to lead and inspire a team towards achieving business goals.