Fresh Jobs at Flutterwave

The Role: 

• Flutterwave is seeking highly skilled and experienced We are seeking a highly skilled and experienced Senior Manager, Fraud Investigations and Recovery to join our dynamic team.
• As the Senior Manager of Fraud Investigations and Recovery at Flutterwave, you will lead and manage investigations into merchant and consumer-based fraud claims, coordinate recovery efforts, and collaborate with law enforcement agencies to protect our customers and the company from financial fraud.
• You will oversee the investigation of reported incidents from external institutions, implement strategies to prevent future fraud occurrences and provide leadership with clear, concise updates on pending investigations and potential risks.

Responsibilities include but are not limited to:

Investigation Management:

• Lead and oversee investigations into merchant and consumer-based incidents, including inquiries from external financial institutions and law enforcement, fraud claims, and other illicit activities.
• Coordinate and conduct comprehensive investigations, gather and analyze data, interview involved parties, and analyze cases to identify root causes and responsible individuals.
• Document findings, maintain accurate records, and prepare detailed reports for internal and external stakeholders.
• Work closely with fraud contacts at other organizations to develop new ideas and approaches and to benchmark Flutterwave's current capabilities

Law Enforcement Liaison:

• Serve as the primary point of contact between Flutterwave and law enforcement agencies.
• Coordinate with law enforcement officials to provide evidence, facilitate investigations, and support legal proceedings.
• Establish and maintain open communication channels and establish productive relationships with relevant authorities.

Leadership Reporting:

• Create and provide oversight in the reporting and publishing of operational risk metrics.
• Manage the development of new or enhanced reporting systems, policies, procedures, and controls to address known deficiencies.
• Present recommendations for corrective actions and risk mitigation strategies to minimize future incidents.
• Provide clear, concise updates to the VP and Flutterwave’s leadership teams regarding ongoing investigations, significant findings, and potential risks

Fraud Recovery and Coordination:

• Establish and manage efforts to recover funds sent to external FIs due to fraudulent activities, working closely with other divisions and industry partners to maximize recovery efforts.
• Liaise with other institutions and industry partners to share information, coordinate recovery strategies, and develop best practices to combat fraud activities.

Collaboration and Information Sharing:

• Proactively collaborate with other divisions within the industry to share best practices, exchange information on emerging threats, and coordinate efforts to combat fraud.
• Actively seek and participate in industry working groups, forums, and initiatives focused on fraud prevention, financial crimes, and cybersecurity.

Fraud Prevention Initiatives:

• Develop and implement proactive measures to prevent merchant and consumer-based fraud losses, including enhancing internal controls and deploying advanced fraud detection technologies.
• Implement employee training programs to increase awareness and reduce vulnerabilities to organizational fraud.
• Continuously improve fraud prevention strategies by staying informed on industry trends, regulatory developments, and emerging threats.

Frequent Travel:

• Conduct frequent travel to collaborate with law enforcement agencies and support ongoing case investigations.
• Travel may require overnight stays to facilitate effective coordination and communication with external partners.

Required competency and skillset to be a waver:

• Bachelor's degree in finance, criminology, law, business administration, or related field. Law enforcement or military background preferred.
• An advanced degree or relevant certifications (e.g., as Certified Anti-Money Laundering Specialist (CAMS) or Certified Fraud Examiner (CFE)) is preferred.
• Minimum 10+ years in fraud investigations, financial crimes, forensic methodologies or fraud examinations and recovery in the Banking, Finance, or FinTech industries.
• Experience managing similar teams is an added advantage.
• Maintains a robust fraud peer network through fraud consortium memberships and participation.
• A proven track record of managing complex investigations.
• Strong knowledge of fraud prevention techniques, recovery processes, and relevant legal frameworks.
• Experience working with law enforcement agencies and a deep understanding of legal procedures related to financial crimes.
• Excellent analytical, communication, and leadership skills, with the ability to present complex findings in a clear and concise manner.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Integrity and a commitment to uphold ethical standards.
• Willingness and ability to travel frequently, including overnight stays, as required

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The Role: 

• Flutterwave is seeking a stellar Associate, Settlement to join our Global Operations team. This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively. This individual will play a crucial role in ensuring accurate and timely settlement of transactions effectively.

Responsibilities include but are not limited to:

Merchant Settlements:

• Oversee daily, weekly, and monthly merchant settlements and reconciliation processes.
• Review and approve transaction details from merchants, ensuring accuracy and compliance with internal policies and procedures.
• Manage multiple merchant settlements and transaction details on a daily basis

Chargeback Management:

• Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
• Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
• Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.

Stakeholder Communication:

• Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement related inquiries.
• Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement issues effectively and ensure compliance with industry standards.

Risk Management and Compliance:

• Establish and enforce strong risk and operational controls to mitigate fraud and ensure compliance with regulatory requirements
• Track and maintain fraud incident reports and related analyses.

Reporting and Analysis:

• Generate regular reports on settlement processing metrics, merchant settlement activities, chargeback statistics, and refund trends., providing insights to inform strategic decision-making.
• Analyze data to identify trends, patterns, and areas for improvement, and make strategic recommendations to optimize performance
• Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.

Process Improvement:

• Streamline settlement and chargeback processes, enhance efficiency, and optimize resource allocation.
• Identify opportunities for automation, innovation, and technology enhancements to improve operational effectiveness.

Required competency and skillset to be a Waver:

• Bachelor's degree in Business Administration, Finance, or a related field; advanced degree preferred.
• Minimum of 3 years of experience in settlements, chargeback processing within the payments industry.
• Knowledge of payment processing systems, settlement procedures, and chargeback regulations.
• Analytical skills with the ability to interpret complex data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
• Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
• Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite (Excel skills, ability to handle large amounts of data and to compile detailed report).
• Client engagement experience
• Ability to work as part of a team and manage projects

You’ll love this job if you

• Have an intellectual curiosity about payments and technology
• Have high aptitude to quickly understand customer use cases and requirements
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter and passionate about process improvements
• Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers

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The Role: 

• Flutterwave is seeking a highly skilled and motivated individual to join our team as an Senior Associate, Risk Strategy and Business Operations.
• The Associate will play a critical role in supporting risk management initiatives across various projects within the organization.
• The ideal candidate should have a strong background in Internal Consulting, project management methodologies, risk management practices, and experience working in the fintech or financial services industry.

Responsibilities include but are not limited to:

• Collaborate with project managers and cross-functional teams to develop and maintain comprehensive plans for key initiatives.
• Assist in designing and implementing innovative risk management frameworks, leveraging advanced analytics and financial technology solutions.
• Monitor project progress and proactively identify emerging risks and compliance issues that may impact project timelines or objectives.
• Continuously evaluate and enhance risk management processes, tools, and frameworks to improve efficiency and effectiveness.
• Assist team leaders in communicating risk management principles and guidelines to various stakeholders, promoting a culture of risk awareness.
• Assist team leadership in developing and implementing risk mitigation strategies and action plans to minimize the impact of identified risks.
• Coordinate with internal stakeholders and external partners to ensure compliance with regulatory requirements and industry standards.
• Assist to prepare and present risk reports to communicate key findings, trends, and recommendations to stakeholders and senior leadership.
• Serve as a strong communicator, effectively conveying complex concepts and recommendations to clients and internal stakeholders.
• Coordinate Employee engagement activities with the Risk and Compliance team to ensure awareness across the organization.
• Manage Risk and Compliance initiatives across different teams

Required competency and skill set to be a waver:

• Bachelor's degree in Finance, Business, Risk Management or a related field; Master's degree or Professional Certifications are a plus.
• Proven 4+years of experience in project management, consulting, or related roles within the fintech or financial services industry.
• Strong understanding of risk management principles, methodologies, and regulatory requirements.
• Proficiency in utilizing Jira and Power BI to analyze data sets, develop reports and generate actionable insights.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to translate strategic objectives into practical solutions.
• Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders.
• Professional certifications and credentials are highly desirable.
• Strongly preferred to have experience in risk and compliance.