Fresh Jobs at M-KOPA

About the job

• Working as a Senior Product Manager in our Retention Group offers the chance to collaborate with very talented groups of inhouse Engineers, Designers and Data Scientists solving real world problems that have a huge scale of impact across Africa.
• Retention are responsible for retaining our customers by continuously providing them with life changing products such as cash loans, insurance, and buy-now-pay-later products.
• Digital Financial Services – We are dedicated to offering our customers financial services, such as cash loans, through our M-KOPA App and across our key markets.
• Eligibility -Collaborate with data scientists to implement real-time eligibility decisioning, enabling M-KOPA to determine if a customer is eligible for financial services.
• Identity - Responsible for ensuring M-KOPA users can seamlessly and securely authenticate across our suite of apps.
• Fraud - working to identify Fraud and malicious Intent whilst protecting users.
• Customer Interactions - Responsible for direct interactions with customers, including the native Android app, SMS, and USSD services.

Your application should include;

• Evidence of Data Driven Product Development leading a squad
• Successful collaborations with cross-functional team members
• Strong Customer Data Management experience
• Good Analytics and Dashboard skills
• Achievements building and delivering B2C Fintech Products
• Success in one of our African markets
• Expectations of travel

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What You'll Do:

• Process Fraud Tickets: Handle all fraud tickets from Freshdesk with accuracy and attention to detail.
• Identify and Escalate Leads: Identify potential fraud leads and escalate them as needed.
• Document and Report: Accurately document fraud cases on our SharePoint tracker, providing clear visibility to management.
• Sanction Misconduct: Enforce our Fraud Risk Management Policy by sanctioning sales force members for misconduct and referring them to HR for disciplinary action.
• Conduct Audits: Perform sales KYC fidelity audits and provide weekly reports, flagging any issues to stakeholders.
• Analyze Data: Provide analysis and reports on the prevalence of fraud, maintaining high standards of data quality.
• Daily and Monthly Reporting: Send daily reports on ticket resolutions and audits, and prepare monthly plans for field investigations.
• Monitor Performance: Keep an eye on sales agents' performance regarding credit metrics and fraud indicators.
• Respond to Inquiries: Address all fraud inquiries and leads within stipulated timelines.
• Support Case Closure: Help the team close all fraud cases within required timelines.
• Collaborate: Work with other departments to execute initiatives that reduce risk and improve accountability.

Expertise:

• We’re looking for candidates with a blend of technical skills, practical experience, and a passion for fraud detection.
• Experience with tools like SQL, Looker, Notion, and Excel.
• Knowledge of fraud detection practices is a plus.
• Excellent communication and presentation skills.
• Bachelor’s or Master’s degree in Finance, Business Management, Business Administration, or a related field.
• At least one year of work experience in a similar or related role is preferred, but we're also open to recent graduates who are quick learners and highly motivated.

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• Handling responsibilities from managing client relationships to nurturing leads and presenting our products to potential customers, you will uphold the brand values of M-KOPA as a front-line employee, achieving sales targets to drive revenue growth for the organization.

What's exciting about this role?

• You will monitor and deliver set sales targets within the designated territory.
• You will achieve and surpass sales targets of M-KOPA products by developing local networks.
• You will uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.
• You will recruit, train, coach, mentor & supervise a field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
• You will keenly monitor and evaluate the performance of DSRs to meet the performance standards.
• You will manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines.
• You will design Sales and Marketing Strategy for the team to ensure Weekly, Monthly, and Quarterly sales targets are reached.
• You will monitor and analyze the performance of Marketing campaigns.

Report writing

Expertise

Our expectations are that your CV reflects a rich blend of technical expertise and practical experience, positioning you as a valuable asset as a Sales Executive

• You are a B.Sc Holder or a Higher National Diploma Holder in any related field
• You have 2 years of Sales experience in FinTech Microfinance, Insurance, Telecommunications, Mobile-Money, FMCG, or other products/services in Nigeria.
• You have excellent sales and negotiation skills
• You have ability to motivate and lead a team.
• You have planning, Organization, and Conflict-resolution skills
• You have excellent Presentation, Communication, Coaching, and People Skills
• You are great at leading a wide array of people to perform.
• You have ability to work calmly under pressure.
• You have a process-oriented mindset.