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  • Posted: Aug 2, 2021
    Deadline: Aug 30, 2021
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Eagle HMO is one of the leading HMOs in Nigeria. You can count on us for affordable & flexible health plans.
    Read more about this company

     

    Call Centre Nurse

    • Receive calls from members or employer groups and providers and prospective clients.
    • To receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolution.
    • To receive and resolve all member-related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution.
    • To receive calls from prospective clients and re-route the calls to the appropriate department.
    • To log inquiries for all calls relating to registered providers, Clients, and members.
    • To follow up on specific cases as distributed by the manager to ensure a value-added service offering.
    • To adhere to the organizational values.

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@eaglehmo.com using the position as subject of email.

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