Customer Care and Sales Representative at NIMPAT Group

Job Description

• We are seeking a motivated and customer-focused individual to join our team as a Customer Care and Sales Representative.
• In this role, you will be responsible for providing exceptional customer service and driving sales growth through effective communication and relationship-building with our clients.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide product information, pricing, and availability to customers
• Assist customers in placing orders and processing payments
• Resolve customer complaints and issues to ensure customer satisfaction.
• Build and maintain strong relationships with existing and potential customers.
• Proactively identify sales opportunities and upsell additional products or services to customers.
• Meet and exceed sales targets and goals on a regular basis.
• Collaborate with the sales team to develop strategies for driving customer acquisition and retention.
• Stay up-to-date with product knowledge, industry trends, and competitor offerings.
• Maintain accurate customer records and update the CRM system with relevant information.
• Maintain accurate customer records and update the CRM system with relevant information.

Requirements

• Diploma or equivalent; University degree preferred
• Proven customer service experience, preferably in a sales-driven role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and ability to handle difficult customer situations
• Ability to work in a fast-paced and dynamic environment
• Proficient in using CRM software and Microsoft Office Suite will be an added advantage
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Preferred Qualifications:

• Previous experience in a customer care or sales role
• Knowledge of Microsoft office Suite
• Fare usage of computer and other softwares.

Benefits

• Competitive salary
• Performance-based incentives and bonuses
• Comprehensive health benefits
• A supportive and collaborative work environment, with opportunities for training and career development.