Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements. Our team of experienced local and internation...
SUMMARY
The ideal candidate would be responsible to provide product/service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
RESPONSIBILITIES
Attend to Customer’s Issues & resolve them in timely & efficient manner
Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
Raising, following up and closure of Trouble Tickets
Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
Follow up for Collections through timely reminders to Enterprise & Retail Customers
Ensuring Collections of receivables is achieved as per the set targets
Service & MTTR Improvement Plans
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Generate Sales Leads
KEY RELATIONSHIPS:
Fair Knowledge of Telecom Technologies:
SKILLS REQUIRED:
KEY MEASURABLES:
REQUIREMENT:
PREFERRED GENDER: MALE
RENUMERATION: N90,000 - N100,000 (Monthly gross)
Interested and qualified candidates should forward their CV to: ayomide.olayeni@globalprofilers.com using the position as subject of email.
Build your CV for free. Download in different templates.
Join our happy subscribers