Customer Care Officer (Micro-Finance Bank) at Dove Consulting

Role purpose

• To receive, guide and assist customers to open new accounts, clear queries and confirm account balances.
• To provide general support to first time customers

Responsibilities
Front Office Operation:

• Resolve customers queries
• Issue new account forms and track their return
• Open new accounts
• Track the request for current account cheque and raise charges for cheque book
• Issue Savings Account withdrawal slips and raise appropriate charge
• Scan customer’s information for reference purposes
• Perform status enquiry of references to current account
• Show passion to customers through efficient services

Business Performance Management:

• Support the management of bank’s operations to deliver set targets on customer service, activity turnaround, transactions error rate and functional budget performance

Skills:

• Honesty, transparency and integrity
• Strong interpersonal and communication skills
• Positive energy and self motivation
• Able to deliver stretching targets
• Must be proficient in Microsoft Excel