Customer Care Officer. at Pruvia Integrated Limited

Job Brief

We are seeking a knowledgeable and customer-oriented Automotive Customer Service Representative to support our clients in the automobile sector. The ideal candidate will provide exceptional service, handle inquiries about vehicles and services, and ensure customer satisfaction in all interactions.

Job Responsibilities/Description

•  Respond to customer inquiries about vehicles, parts, and services via phone, email, and in person
•  Provide trustworthy feedback and after-sales support through cross-selling.
• Coordinate with the service department to ensure the timely resolution of customer issues
• Build sustainable relationships and trust with new and existing customers through open and interactive communication
•  Meet personal/customer service team sales targets and call and message handling quotas
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts, and file documents
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication by following guidelines and policies
• Manage large amounts of incoming phone calls, messages and mail

Job Requirements

• HND/BSC in any field
• 2-3years experience in Customer Care proven customer support experience or experience as a Customer Care Officer
• Contact potential clients through cold calls and emails
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal communication
• Follow communication guidelines and policies

*Salary 60- 80k