Customer Engagement Officer at Ascentech Services Limited

Job Description

• Receive and attend to e-mails, telephone, social media from customers for all inquiries on complaints, enquiries, products and services etc.
• Actively market all products in the company portfolio.
• Ensure active & customer engagement to identify issues.
• Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.
• Ensure optimal utilization of all resources, tools and resolve all issues.
• Record enquiries, complaints, comments etc. for resolution and audit purposes
• Upload documents of customers for effective online document management
• Analyze all issues and recommend alternative solutions to ensure effective resolution within TAT.
• Escalate all issues using the appropriate escalation channels if required.
• Maintain the use of good grammatical construction and composition when responding to e-mails.

Requirement Skills

• Minimum of Bachelor's Degree or its equivalent in a reputable University or Polytechnic
• Problem-Solving skills with excellent written and oral communication skills.
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Enjoy thinking about how to automate as much of your job as possible
• Strong attention to detail, result-oriented and creative skills.
• Be creative while working within difficult constraints.