Customer Experience Associate at Lily Hospitals Limited

Job Summary

• As a Customer Experience Associate, you will be responsible for maintaining relationships with potential and existing clients by interacting with them to ensure they have a “WOW” experience during their visit, whether as an In-patient or Out-patient.
• You will work closely with other departments to ensure excellent customer service and client satisfaction. Your role will also involve enhancing the hospital's reputation and promoting its services to clients and potential clients within the hospital premises.

Key Responsibilities

• Promote Lily’s brand to clients and potential clients on the hospital shop floor.
• Visit and engage with patients on the hospital’s floor and wards to ensure they have a worthwhile experience at all times.
• Provide directives to clients on the hospital’s floor appropriately.
• Provide and facilitate real-time support to ensure customer satisfaction and a positive experience.
• Deliver excellent customer service and support to ensure patient satisfaction and loyalty.
• Collaborate with other departments on the hospital’s floor to reduce patient waiting times to the lowest minimum.
• Manage customer complaints and resolve issues promptly.
• Build and maintain relationships with potential and existing clients, including patients, healthcare providers, insurance companies, and other stakeholders.
• Manage customer complaints and resolve issues promptly.

Qualifications

• A minimum of 1 year of experience in customer service or a related field, preferably in healthcare.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work effectively in a team and collaborate with different departments.
• High level of professionalism and commitment to excellence.